Conall

November 2020

By Madison Hanscom, PhD As we know in safety, formal training is incredibly important for employees to learn the practices, procedures, values, norms, and behaviors surrounding safe work. This provides the foundational knowledge for employees to do their jobs safely. Another important component to learning safety best practice is less official – it’s referred to as informal learning. Informal learning happens outside of official instructional efforts like training. Because we only spend a small amount of time in training compared to normal operations on the job, it makes sense that the majority of workplace learning takes place informally (about 80%) (1). This

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By Madison Hanscom, PhD It is near impossible to change someone’s mind — but this can feel like an important mission for leaders and safety professionals. Some try to convince through arguing, others like to give people options to persuade them, many try appealing to emotions, and others use an ‘information overload’ approach that includes facts and figures. But what really works? How can we convince someone to work safely? How do attitudes really change? To begin, you have to make it about your specific people in their specific situation. (That’s a less direct way of saying “it depends”.) Because there’s not

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