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Culture Change

By Eric Michrowski When it comes to culture change, people often reference a ‘concrete middle’, which is the idea that senior leadership’s desire for change doesn’t pass through middle levels of management to reach the front line. It’s essential that safety culture changes pierce through this potential resistance, as safety is a primary concern, especially for front-line team members. Driving Safety Culture Across Your Organization Once training has clearly communicated leadership expectations around culture change to your team members, it’s time to turn these expectations into actions so that change momentum drives through your entire organization. Themes such as Psychological Safety (comfort speaking

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Dr. Josh Williams and Emily Wood On July 2nd of 2021, two people at the University Hospital Cleveland Medical Center were undergoing surgery to receive new kidneys to save their lives. And then something went wrong. “The health system confirms a kidney meant for one patient was mistakenly transplanted into the wrong person. Now we’re told the mistake wasn’t noticed until the second operation. UH won’t confirm how far along the surgery was when the transplant team realized they had the kidney intended for the first patient. Two “caregivers" — UH would not disclose if they are doctors, nurses, or other staff —

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By Eric Michrowski At the end of the day, every operation needs to deliver a product or service at a certain cost and quality level in order for the business to succeed. Improvements in productivity have a direct impact on the ultimate success of a business. The flip side is that most incidents tend to happen because of unsafe shortcuts due to the pressure of meeting customer or productivity needs. So what is the solution? It’s not about choosing between productivity and safety. Instead, it’s about creating a solid balance where people drive results and continuous improvement but don’t feel pressured to

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By Josh Williams, Ph.D. Leaders need to get more input from employees about safety. Better decisions are made and practical improvements are made when employee input is solicited and used. Participation rates are also higher. Years ago, a behavioural safety process was implemented in a manufacturing firm as part of a NIOSH grant. Half of the group designed their own card and rules for use (“participation group”). The other half were given a card with instructions to follow (“compliance group”). The participation group that designed their own process completed 7 times as many observations as the passive compliance group. And employees

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By Josh Williams, Ph.D. Improving safety culture requires a lot of time, effort, and energy…plus a LOT of employee participation! One powerful way to get employees involved in safety is to advertise all the good things you’re doing to keep them safe. This is especially important when improvements are made based on employees’ suggestions. When workers bring up concerns, report close calls, and provide safety suggestions it’s extremely important to listen and respond well. Otherwise, people’s opinions go into “a black hole” and employees shut down. There’s little point providing your safety input if no one is listening. Strong leaders share safety successes

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By Josh Williams, Ph.D. Sometimes safety can feel like a drag. Leaders are constantly reinforcing safety meetings, rules, policies etc. These are critical safety accountabilities but aren’t always fun. Here are two quick ways to add a little spice to your safety programs. Safety Fairs Fairs aren’t just for kids. Establish annual employee safety fairs to reinforce safety and have some fun. Provide speakers, health tests, music, food, and giveaways (like first aid kits) and invite employees’ families to join in on the fun. Forward-thinking organizations emphasize wellness programs to promote employee health and safety. Hosting events centered around safety shows that your

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