Conall

Operational Innovation

By KyoungHee Choi While culture is widely recognized as an important lever to grow brands, increase productivity, improve revenue while improving safety and customer experience outcomes, many organizations still find to drive and manage something that feels intangible. In challenging times, it may seem hard to invest time and resources into something that can’t easily be measured, like “company culture”. Especially when the very survival of your company itself is at stake. However, culture is far more than an abstraction. It is critical to bringing your values to life and to driving business success. In challenging times it’s even more important

READ MORE

By Dale Lawrence While most leaders have adopted a plan of not bringing every employee back to the physical workplace, what is unclear is “how long?”, “how is this impacting my strategy?” and “what impact will this have on my business, partners and customers?”. Without a clear understanding of the long-term impacts of Coronavirus on society and specifically the economy, many leaders are unable to project far into the future business planning. Not only does this impact budgetary planning for capital and operating expenses, it changes how leaders look to growth, partnerships, supply chains, business improvements and customer experience initiatives. In fact,

READ MORE

By KyoungHee ChoiUntil the pandemic hit, the sharing economy was disrupting many business models and was a trending topic of discussion in business circles. Renting out assets to other people as a business model has been around for decades. However, modern technology allowed for new ways to connect owners with buyers with greater ease and convenience. This mega trend impacted nearly all business sectors such as transportation (i.e. Uber, Lift), hotel (i.e. Airbnb), consumer goods (i.e. Ebay, Etsy, Rent the runaway), professional/personal services (i.e. Fiverr, Upwork) and health care (i.e. American well, Doctor on demand). Many factors helped accelerate this key trend

READ MORE

By Kyounghee Choi Have you ever imagined that an Orchestra is just like an Organization? Orchestras are a great place to explore lessons in leadership. I recently went to the Symphony Orchestra with my husband and was amazed by how each instrument can harmoniously integrate to make magic that exceeds the sum of all the instruments. There’s no doubt that musicians practice hard to make everything sound so perfect. But how do they perfectly align with each other? Orchestras are usually led by a conductor who directs the performance with movements of the hands and arms. The conductor is the leader of

READ MORE

By KyoungHee Choi Let’s face it. Most entrepreneurs are struggling amid this COVID-19 pandemic shutdown. The longer it continues, the more business will be crippled by the crisis and might not be able to recover. We are facing an unprecedented storm. Everyone is faced with incredible uncertainty. While businesses are rapidly adjusting their business plans, and working to quickly adapt to a new reality, it becomes critically important to focus on defensive moves that will maintain cash flow and long-term relationships with clients. Equally as important is the need to continuously find time to innovate, rethink business models and find new opportunities that

READ MORE

By Eric Michrowski There's an old aphorism that is apocryphally attributed to Abraham Lincoln, which deals with the subject of cutting down a tree. 'Give me six hours to chop down a tree,' the saying goes, 'and I will spend the first four sharpening the axe.' Various other versions of the saying exist, changing the times involved, but all with the same central thesis: use the majority of the time allotted to prepare for the task. Lincoln – or whomever the anonymous woodcutter at the root of this statement is – has oft been credited with an insightful observation about the necessity

READ MORE