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Safety Culture

By Josh Williams, Ph.D. For decades, organizational leaders have used incentives to try and motivate safety. The idea is that providing money for injury avoidance will get employees to “try harder” to stay safe. In reality, it simply encourages non-reporting which is why OSHA now frowns upon outcome-based incentives. Fortunately, most leaders using incentives have moved to process-based rewards. This brings up several important considerations: Proactive, process-based incentives are substantially better than those that are outcome-based. Process-based incentives, when used correctly, can be effective. However, they can be “pencil whipped” too The best “incentive” is genuine appreciation and ongoing recognition. Cautions with Process-Based Incentives Employees may

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By Josh Williams, Ph.D. The way in which incident analyses are handled in organizations has a significant impact on organizational culture. In fact, effective incident analysis practices are significantly related to fewer incidents and injuries.1 In healthy organizations, incident analyses are used to get considerable field input into the factors associated with the incident and help leaders understand and analyze system factors contributing to incidents. This reinforces a learning environment to prevent similar incidents in the future and helps avoid typical “blame and train” perceptions following injuries. Leaders should follow these guidelines to create robust incident analysis processes:   Ensure system factors are

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By Josh Williams, Ph.D. As the poet Alexander Pope famously wrote, “to error is human.” This is especially true in work environments where people have done a particular job for many years. They may get complacent. Basically, employees start to operate on autopilot despite a myriad of hazards around them, especially if they go years without getting hurt. This is compounded when a large group of employees and field leaders become desensitized to the risks around them. Unfortunately, serious injuries and fatalities often serve as the wakeup call to remain ever vigilant about safety on the job.   The 2-minute rule encourages employees

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By Martin Royal There are reasons why the best organizations across industries provide executive coaching to their leaders. Coaching has been demonstrated to be one of the most effective practices in creating sustained positive changes among leaders. Coaches help executives and organizations reach goals that they may not be able to reach on their own. Coaches may help process obstacles to progress, act as accountability or thought partners, teach, give advice, and provide resources. Executive coaching has been around for three or more decades, and various specialties have emerged over the years such as healthcare executive coaching, education executive coaching, executive

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By Eduardo Lan People in organizations without a strong safety culture often believe that safety is somebody else's job. When asked who owns safety around here, they may point to the organization’s leaders or to somebody else other than themselves. In their mind, they may see their role as limited to production or construction and honestly believe that safety is the purview of the safety department or professional. This level of ownership shifts with a higher degree of safety culture maturity, where people understand that they have a role to play in the creation of a safe workplace. In such workplaces,

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By Josh Williams, Ph.D. Employees may believe reporting minor injuries is a waste of time or that small incidents are just “part of the job.” However, these minor injuries may have the potential for serious ones with other employees. Shining a light on these situations may help prevent serious injuries and fatalities in the future. Strong leaders encourage reporting minor injuries and close calls. To do this successfully, make the process as clear and simple for your specific organization. This includes simple instructions with reporting to supervisors, using apps, or even dropping off physical forms in deposit boxes. Regardless of your system,

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