Podcasts

"It has been over 10 years since I lost my right arm in a workplace accident—an accident that didn’t have to happen. Listen my episode to prevent the “Domino Effect” from happening in your company."

"Every job I have held in my career has been in the customer service industry, with the majority of my professional years spent working in call centers. It is working at call centers where I recall the most memorable employee/customer experiences that shaped my passion for customer service. I should share that being in the role of a customer and encountering poor service and unprofessionalism also heightened this passion."

“When you walk into work every day ask yourself a simple question. Do I have this job because of what I did and I deserve it or do I have this job a privilege? A fantastic conversation with Louis Saint-Cyr, an exceptional operational leader that shares his secrets to leadership for great customer outcomes.

"Nobody dreamed they would not see smoke from that stack again for almost two months. The horrific events that took place on that fateful evening will forever remain in the minds of workers, families, and friends."

"It was a pleasure to work with Eric in doing this podcast. I am sharing some key insights from my recent published work addressing the future of Service Experience in the current Pandemic Age and presents a concept of an Essential Services Workforce Alliance based on the learnings from the current Pandemic to improve our overall resiliency."