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Emergency Preparedness

By Josh Williams, Ph. D. A recent incident at the Cleveland Medical Center got national attention when a patient was given the wrong kidney during an operation. Two hospital staff were removed from their jobs pending an investigation.1 Some may applaud this action as frustration mounts with ongoing reports of human error in the medical community. So, the question is: Is firing people really the answer? In a previous blog, empirical evidence demonstrated the benefits of human performance (HP) tools to minimize human error and reduce: Communication breakdownsOperating delaysPost-operative complicationsOverall mortality and morbidity rates The same benefits from HP that help patients also apply to health

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By Josh Williams, Ph.D. Effective and interactive pre-job briefs are an essential way to start the day and keep people safe. Unfortunately, in some organizations, these meetings are simply a “check the box” activity that is repetitive and stale. Field leaders go through the motions and read items off a piece of paper, then quickly get back to work. In other companies, pre-job briefs are robust and interactive. Hourly employees often speak up during these sessions and sometimes lead the meetings. So why do pre-job briefs matter anyway? Throughout the course of any given day, there are a number of unforeseen circumstances that

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By Eric Michrowski and Dr. Josh Williams, Propulo Consulting Too Many People Are Dying on the Job: Will a Focus on ESG Help Reverse this Trend? Larry Fink’s annual letter to CEOs has been observed and assessed in Boardrooms across America for many years. As BlackRock’s CEO, he steers an $8tn-plus financial behemoth, a major shareholder in most big companies around the world, that has the capacity to move markets and influence Corporate strategy. This year, Larry’s letter points a very clear focus on Environmental, Social, and Corporate Governance (ESG) themes, steering BlackRock into greener waters. While his poignant letter primarily focuses on

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By Dr. Josh Williams & Eric Michrowski Recently, on the Safety Guru Podcast, we identified our Top 21 predictions on what to look out for in Safety in 2021. Our list is based on emerging themes in all our interactions with senior leaders. We’ve republished the high-level themes regarding Safety's Top 21 for 2021 in this article, and encourage you to listen to our podcast for more details. Safety’s Top 21 for 2021 1. Mergers and Acquisitions: As the pace of mergers and acquisitions is likely to pick up in 2021, there will be increased attention on integrating Safety Cultures and conducting Safety

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By Madison Hanscom, PhD When it comes to natural disasters, companies with mature safety cultures have robust emergency preparedness plans that are specific to every scenario imaginable. These plans are accompanied by all the resources needed to carry out the action (e.g., training, practice drills, water supply, shelters, power supply). Although it is a paramount responsibility for organizations to have strong emergency preparedness, it should also be a priority for you to have emergency plans at home. A safety champion understands the boundaries between home and work are extremely blurred — they see the big picture: safety doesn’t have boundaries. For instance, weather-related

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By Brie DeLisi Experiencing a pandemic and changing the way organizations operate in a very short period of time has identified plenty of opportunities for improvement, particularly in developing contingency plans. The purpose of a contingency plan is to identify outside forces that could potential impact business operations and identifying solutions to be able to mitigate and respond to those situations. There are several crucial steps to developing contingency plans, the following steps are an example of how to develop a contingency plan for a call center – specifically with forward looking impacts of COVID. Create a contingency team  stakeholders from every part

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