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Meet the Experts

Passionated People Meet Purpose | We are Propulo

Experts

Eric Michrowski

President & Chief Executive Officer

Expertise
  • Operational Excellence Strategy
  • Safety Culture Transformation
  • Organizational Change
  • Business Transformation
  • Continuous Improvement
Eric's BIO

LEADER | SPEAKER | AUTHOR 

Eric Michrowski is a globally recognized thought leader and guru in Operational Performance & Transformations, Safety Culture, and Customer Experience. A highly sought-after Executive speaker on the global stage, he has led executive training programs, coached the C-Suite, and connected with thousands of Fortune 500 senior leaders. He has been featured on TV, in articles, and Podcasts and has an upcoming ForbesBooks book to be published this year.

His approach is anchored in evidence-based research and practical applications in Human Performance, Process Excellence, and Organizational Change. He brings over 25-years hands-on experience in Operations Management, Culture & Business Transformations, Management Consulting, and Safety roles across a range of industries including Financial Services, Airlines & Hospitality, Utilities, Mining, Energy, Transportation, and Telecommunications.

Across his work, he has achieved substantial improvements in Safety, Customer Experience, Operational Reliability, Employee Engagement, and Financial Performance, always by incorporating Epic Cultures to maximize results and sustainability.

Eric holds a Bachelor’s in Laws, a Lean Six Sigma Master Black Belt, and has received several international awards both personally and for the teams he has led.

More information on Eric: Eric Michrowski

Dale Lawrence

Senior Partner, Process & Business Transformation & COO

Expertise
  • Operations Management
  • Customer Experience Redesign
  • Process Re-engineering
  • Continuous Improvement
Dale's BIO

A veteran of driving Operational Excellence and Process Transformations across a wide range of businesses, Dale’s customer-minded approach helps Propulo’s clients optimize their processes for bottom-line results.
He has held Continuous Improvement Leadership roles in two large organizations previous, and has extensive experience in driving process transformation including success in supply chain, retail operations, telecommunications, procurement, energy providers, call centers, financial institutions and construction organizations. His award-winning work has been recognized at the Process Excellence Awards as the Best Project (2012).

Dale speaks, blogs and writes articles on process excellence among other topics.

Dr. Josh Williams

Partner, Human Performance & Business Transformation

Expertise
  • Safety Culture Transformation
  • Safety Culture Assessments
  • Safety Leadership
  • BBS & HOP Tools
Josh's BIO

For more than 20 years, Josh has partnered with clients around the world to deliver customized, sustainable solutions to improve safety culture and prevent SIFs. Dr. Williams earned his Ph.D. in Industrial/Organizational Psychology at Virginia Tech and is a behavioral safety, human performance, and safety culture improvement expert.

Josh is the author of Keeping People Safe: The Human Dynamics of Injury Prevention and co-editor of Keys to Behavior Based Safety. He has published more than 50 book chapters, government reports, white papers, blogs and articles in leading journals. Josh has also delivered hundreds of presentations at leading national conferences and is a highly regarded public speaker. He received the Cambridge Center National First Prize for his research on behavioral safety feedback.

A sample of Josh’s recent projects include delivering a series of motivational presentations, conducting comprehensive strategic planning sessions, and managing safety culture assessments and improvement activities.

Martin Royal

Partner, Human Performance & Business Transformation

Expertise
  • Safety Culture Transformation
  • ZIP & Go! Safety Training
  • Safety Culture Assessments
  • Safety Leadership Coaching
Martin's BIO

Martin is an expert in Human Performance & Business Transformation, coach and facilitator who helps clients create a committed and mobilized workforce to achieve their operational excellence, safety and wellbeing outcomes. He holds a Master’s degree in Applied Psychology from Saint Mary’s University and brings over 15+ years of organizational and talent development experience. Since joining Propulo Consulting in 2011, he has delivered well over 400+ safety culture change workshops and training programs centered on the development of employee empowerment, difficult conversations and leadership skills for global clients in North America and Europe.

Martin supports Propulo Consulting’s contractor facilitator workforce and internal consultant team to enable them to deliver exceptional safety engagement training programs. He also supports the development and client-customization of Propulo Consulting’s various leadership and employee training offerings. Over the years, he has been involved in leading safety culture improvement engagements with various clients in industries such as aquaculture, construction, manufacturing, mining, oil and gas, and utilities.

Originally from Montreal, he has been living in Denver and enjoying the outdoors in Colorado for seven years before relocating to Dallas in 2019 where he now lives with his wife. Martin has earned a reputation as an engaging, thought-provoking, playful, and effective professional who delivers outstanding results for his clients. He can deliver client engagements with ease in French and English.

Martin is an active member of the Society for Industrial and Organizational Psychology and also holds the ACC coaching certification from the International Coaching Federation.

Brie DeLisi

Associate Partner, Human Performance & Business Transformation

Expertise
  • Occupational Safety and Health
  • Safety Culture Transformation
  • Safety Culture Assessment
  • ZIP & Go! Safety Training
Brie's BIO

Brie is an expert in Occupational Safety and Health, specializing in client safety culture assessments and transformation. She has many years of experience in the Aerospace industry, working for United Technologies Corporation and Lockheed Martin with roles ranging from direct front-line technical support to corporate headquarters program management. Her occupational safety technical experience includes risk assessment, root cause analysis, injury reduction project management, compliance audits, training and program development. Brie holds a B.S. in Occupational Safety and Health from the University of Connecticut and an MBA in Management from Indiana University.

RACHEL MOORE

Senior Consultant, Strategic Communication

Expertise
  • Communications Strategy
  • Change Communications
  • Change Management
  • Crisis & Issues Management
Rachel's BIO

Rachael has more than two decades of experience directing public affairs and providing strategic communications counsel for organizations across a range of sectors and specialties. Rachael previously served as media attaché at U.S. Embassy Singapore, where she acted as advisor to the Ambassador and senior staff. Before joining the State Department, she led Asia Pacific marketing communications strategy for a leading global wholesale provider of insurance.

Kunal Chopra

Senior Consultant, Financial Services Transformation

Expertise
  • Process Re-engineering
  • Business Transformation
  • Operations Strategy
Kunal's BIO

Kunal is a collaborative and results oriented Business Effectiveness leader and Management Consultant. His passion and expertise in end-to-end optimization and transformation has been demonstrated in the successful delivery of multiple high impact initiatives for Financial Services organizations throughout North America and the Caribbean over a 20 year career. With a focus on business effectiveness, Kunal has optimized complete service delivery models to enhance service and efficiency while mitigating risk. Collectively he has delivered over $100 million in tangible business benefits for his clients. Kunal’s passion for business excellence ad transformation has been shared by speaking and publishing international on process, operating excellence, digitization and AI

Anna Lim

Senior Consultant, Strategy and Change Management

Expertise
  • Operations Strategy
  • Change Management
  • Business Transformation
Anna's BIO

Anna Lim is senior leader who specializes in Strategy, Change Management and Process Improvement.

Anna has over 15 years of experience in both management consulting and industry. While at Deloitte Consulting, Strategy and Operations practice, Anna worked with clients in telecommunications, energy and retail. Most recently she directed and lead the strategic planning activities of an award-winning process improvement team at a large telecommunications provider. Anna holds an Honours BSc in Biology and an MBA.

Kelly Cave

Consultant, Science

Expertise
  • Safety Culture
  • Organizational Change
  • Assessment Methodologies & Diagnostics
Kelly's BIO

Kelly uses her expertise in Industrial-Organizational psychology to recognize organizational problems and identify solutions. With years of experience in applied research, Kelly uses her knowledge of research methodology and statistics to design, implement, and analyze client-centered assessments in the areas of safety culture and operational excellence. She has authored publications on organizational culture and frequently presents her research at conferences across the U.S.

Senior Leadership

KyoungHee Choi

Chief Marketing Officer

Expertise
  • Creative Branding
  • B2B Marketing / Strategy
  • Global Marketing
KyoungHee's BIO

KyoungHee is a creative marketing leader with over 10-years experience with global brands. Her work experience spans 5 countries across North America, Europe and Asia. She brings a deep understanding of cultural diversity and global business needs. She holds a Masters in Business Administration (MBA), a Bachelor’s in Arts and is a certified Arts Psychotherapist. Specialized in B2B Marketing, she brings creative thinking and depth of understanding across cultures and human psychology.

KyoungHee brings experience in creating Brand & Marketing strategies across both large and small organizations. She is recognized for her public speaking and has facilitated numerous leadership programs anchored in psychology and art therapy across a broad spectrum of large Korean organizations and in academic settings. Her innovative strategies to business have captured the attention of Entrepreneurs, Senior Leaders and Academics. In addition to her Marketing experience she has founded and led a successful Startup prior to coming to North America.

Vicki Scott

Director, Client Relations

Expertise
  • Client Relationships
  • Business Success
  • Business Development
Vicki's BIO

Vicki is a senior leader specializing in building customer relationships and business development. With 20 years’ experience leading operational teams in the service industry, she has led continuous improvement and operational excellence initiatives.

Her primary focus has been on customer experience, strategy and driving business outcomes, capturing several awards throughout her career.

Vicki leads our Propulo client relationship team.