Meet the Experts

LEADER | SPEAKER | AUTHOR 

Eric Michrowski is a globally recognized thought leader and guru in Operational Performance & Transformations, Safety Culture, and Customer Experience. A highly sought-after Executive speaker on the global stage, he has led executive training programs, coached the C-Suite, and connected with thousands of Fortune 500 senior leaders. He has been featured on TV, in articles, and Podcasts and has an upcoming ForbesBooks book to be published this year.

His approach is anchored in evidence-based research and practical applications in Human Performance, Process Excellence, and Organizational Change. He brings over 25-years hands-on experience in Operations Management, Culture & Business Transformations, Management Consulting, and Safety roles across a range of industries including Financial Services, Airlines & Hospitality, Utilities, Mining, Energy, Transportation, and Telecommunications.

Across his work, he has achieved substantial improvements in Safety, Customer Experience, Operational Reliability, Employee Engagement, and Financial Performance, always by incorporating Epic Cultures to maximize results and sustainability.

Eric holds a Bachelor’s in Laws, a Lean Six Sigma Master Black Belt, and has received several international awards both personally and for the teams he has led.

More information on Eric: Eric Michrowski

A veteran of driving Operational Excellence and Process Transformations across a wide range of businesses, Dale’s customer-minded approach helps Propulo’s clients optimize their processes for bottom-line results.
He has held Continuous Improvement Leadership roles in two large organizations previous, and has extensive experience in driving process transformation including success in supply chain, retail operations, telecommunications, procurement, energy providers, call centers, financial institutions and construction organizations. His award-winning work has been recognized at the Process Excellence Awards as the Best Project (2012).

Dale speaks, blogs and writes articles on process excellence among other topics.

For more than 20 years, Josh has partnered with clients around the world to deliver customized, sustainable solutions to improve safety culture and prevent SIFs. Dr. Williams earned his Ph.D. in Industrial/Organizational Psychology at Virginia Tech and is a behavioral safety, human performance, and safety culture improvement expert.

Josh is the author of Keeping People Safe: The Human Dynamics of Injury Prevention and co-editor of Keys to Behavior Based Safety. He has published more than 50 book chapters, government reports, white papers, blogs and articles in leading journals. Josh has also delivered hundreds of presentations at leading national conferences and is a highly regarded public speaker. He received the Cambridge Center National First Prize for his research on behavioral safety feedback.

A sample of Josh’s recent projects include delivering a series of motivational presentations, conducting comprehensive strategic planning sessions, and managing safety culture assessments and improvement activities.

Brie is an expert in Occupational Safety and Health, specializing in client safety culture assessments and transformation. She has many years of experience in the Aerospace industry, working for United Technologies Corporation and Lockheed Martin with roles ranging from direct front-line technical support to corporate headquarters program management. Her occupational safety technical experience includes risk assessment, root cause analysis, injury reduction project management, compliance audits, training and program development. Brie holds a B.S. in Occupational Safety and Health from the University of Connecticut and an MBA in Management from Indiana University.

Rachael has more than two decades of experience directing public affairs and providing strategic communications counsel for organizations across a range of sectors and specialties. Rachael previously served as media attaché at U.S. Embassy Singapore, where she acted as advisor to the Ambassador and senior staff. Before joining the State Department, she led Asia Pacific marketing communications strategy for a leading global wholesale provider of insurance.

Kunal is a collaborative and results oriented Business Effectiveness leader and Management Consultant. His passion and expertise in end-to-end optimization and transformation has been demonstrated in the successful delivery of multiple high impact initiatives for Financial Services organizations throughout North America and the Caribbean over a 20 year career. With a focus on business effectiveness, Kunal has optimized complete service delivery models to enhance service and efficiency while mitigating risk. Collectively he has delivered over $100 million in tangible business benefits for his clients. Kunal’s passion for business excellence ad transformation has been shared by speaking and publishing international on process, operating excellence, digitization and AI

Anna Lim is senior leader who specializes in Strategy, Change Management and Process Improvement.

Anna has over 15 years of experience in both management consulting and industry. While at Deloitte Consulting, Strategy and Operations practice, Anna worked with clients in telecommunications, energy and retail. Most recently she directed and lead the strategic planning activities of an award-winning process improvement team at a large telecommunications provider. Anna holds an Honours BSc in Biology and an MBA.

KyoungHee is a creative marketing leader with over 10-years experience with global brands. Her work experience spans 5 countries across North America, Europe and Asia. She brings a deep understanding of cultural diversity and global business needs. She holds a Masters in Business Administration (MBA), a Bachelor’s in Arts and is a certified Arts Psychotherapist. Specialized in B2B Marketing, she brings creative thinking and depth of understanding across cultures and human psychology.

KyoungHee brings experience in creating Brand & Marketing strategies across both large and small organizations. She is recognized for her public speaking and has facilitated numerous leadership programs anchored in psychology and art therapy across a broad spectrum of large Korean organizations and in academic settings. Her innovative strategies to business have captured the attention of Entrepreneurs, Senior Leaders and Academics. In addition to her Marketing experience she has founded and led a successful Startup prior to coming to North America.