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Operational Performance

Uncover the Hidden Potential within your Operations


Need to transform your Operational Performance to improve Safety, Service Experience, Quality or Productivity?
Since 2003, we have been partnering with clients to help create lasting operational performance improvement. We combine the latest evidence-based research in Brain Science and Psychology with real world Operational experience and the capabilities needed to drive sustainable change.
Imagine a world in which the ‘right thing’ gets done, not to comply with policies or procedures, but out of a desire to do what’s right. Where safety, customer service, and operational performance become differentiators and competitive advantages.
At Propulo, we will help you unlock your organization by harnessing the untapped potential in your people and processes. In today’s rapidly changing context, speed of decision making is critical to keeping your team members safe, improving your customer’s journey and the overall quality and productivity of your product or service.
Propulo will help your company find a better path. We will work with your organization to develop operational practices and strategically align the culture in order to re-ignite the desire of employees to do what is best for the organization. This is how the untapped discretionary effort of your team is unlocked.
Partner with Propulo to drive the results you need by unlocking the hidden potential within your workforce – their discretionary effort.
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UNLOCK The Hidden Potential within your Operations



When you need to improve your operational performance – Safety, Quality, Productivity or Customer Experience – Propulo has the capabilities to tap into the Discretionary Effort of your team members to deliver a rapid boost in business performance.


When your safety performance isn’t where you would like it to be, we have a comprehensive suite of offerings to assess your current safety culture and help define an executable strategy to drive performance improvement.

Particularly when it comes to reducing Potential Serious Injuries and Fatalities (pSIF) and Serious Injuries and Fatalities (SIF), approaches and strategies need to be different. We understand the differences and have executed on strategies that have led to significant improvements.

Are you ready to push past a plateau in safety performance?

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When you need to help improve your operational performance, it is essential to look at how organizational goals are being translated into actions where the work is performed. That’s the advantage of a Management Operating System (MOS).

Well executed MOS’ help accelerate results, improve Safety, Customer Experience, Quality and Productivity.

However, the challenge with most Management Operating Systems is that they are based on old school carrot and stick approaches and reduce the Discretionary Effort within your operations. Short-term you get results but you miss in the long term. Worse, some leading to unintended consequences and ethical breaches.

We can help you define and implement the right MOS for your organisation, one that taps into your team’s Discretionary Effort while helping the right organizational habits that will boost your performance for the long term.

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Sometimes, operational leaders need to boost a specific operational metric. In most cases these metrics are the result of end to end processes and require a coordinated approach to improve performance.

In addition to implementing a Management Operating System (MOS), we have helped organizations decompose the critical drivers of performance into a metric drill down and implement a series of targeted improvements. In many cases, we leave the organization with a detailed and executable strategy.

Whether you need to improve Safety, Customer Experience, Quality or Productivity, this approach can give you a rapid framework for improvement.


While the fastest way to reduce expenses is to leverage traditional budget based cost saving approaches, these have consistently been demonstrated to not drive sustainable savings and often hit too hard on the critical levers that drive your operational differentiation.

Our approach to Cost Savings takes two more sustainable paths:

1. We involve team members to identify and implement cost saving opportunities that won’t impact your operational performance;

2. We take a preocess-centric lens to understand the hidden factories that drive up costs and increase rework


The COVID-19 Black Swan has forced many businesses to rapidly embrace remote work. Now that many workers have experienced these benefits for the first time, the majority of workers would prefer to telework in some capacity – even if only part of the time.

Flex Work will not succeed if employees are simply provided with laptops and collaboration software and sent on their way. It requires a strategic approach that considers leadership, culture and process dimensions.

That’s where Propulo can help drive superior performance through Flex Work.



When a more substantial boost in Operational Performance is needed – Safety, Quality, Productivity or Customer Experience – Propulo has the capabilities to drive deeper transformations that tap into our full suite of capabilities across Culture, Process Reengineering, Operations Management and Organizational Change.


We believe every person can and should go home to their family healthy and whole, every day. We believe that every incident is preventable. We believe that with the right safety culture, zero incidents is possible. And with right shifts in attitudes, habits and processes, it is achievable.

Since 2003, we have been partnering with clients to help create lasting safety performance improvement. We combine the best of psychology and brain science with operations, change management and strategy to help you implement smart, sustainable change.

Whether you want to improve your safety performance or reduce your Serious Injuries and Fatalities, look no further to our comprehensive solutions to chart your course and deliver lasting results.

culture change

Whether you want to improve your safety, operational or Customer Experience outcomes, we know that culture plays a critical role. Measuring the intangibles and driving the change is key to your success.

That’s where Propulo comes in. Propulo has been in the business of “culture change” for operational outcomes for over 15-years.

We know that 70% of change initiatives fail. We know the value of great cultures. And we seek to improve those odds because of success by tapping into our evidence-based research.

LEARN ABOUT Organizational Change

Our marquee and proprietary continuous improvement and safety participation approach is anchored in the latest research and thinking in Brain Science and Psychology.

When you want to turbo charge your improvement capabilities and accelerate the pace of innovation, Rapid Results is often the place to start.

Our approach not only helps shape your team’s capabilities but also fosters a ground-up approach to solving business problems within 90 days of the event.

Tap into the knowledge, ideas, passion and implementation skills of your front-line team members to drive rapid improvements while aligning team members to your desired end outcomes. The hearts and minds of your team members are your greatest asset. Yet, most businesses struggle in how to capitalize on their full potential.

When properly implemented, our Rapid Results project have demonstrated significant benefits on employee engagement and business outcomes.

LEARN ABOUT Rapid Results
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Continuous Improvement capabilities are the underpinning of any great operational strategy whether to improve Safety, Quality, Productivity or Customer Experience.

Often thought as a methodology (Lean, Six Sigma, Kaizen, Rapid Results etc.), it is really deeper than a toolkit and needs to be embedded into the organizational capabilities, into the organizational Culture.

Our approach is unique and starts with your culture and your people as opposed to starting with tools. At the root we work on embedding capabilities across the organization to See problems, Solve them and Share and embed them across the organization.

We have helped implement Continuous Improvement capabilities across organizations large and small. From developing a strategy, to implementing capabilities and embedding those capabilities into the organizational culture.

To improve your Safety, Quality, Customer Experience or Productivity challenge, we can help design a customized approach to meet your needs and accelerate your pace of change.

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In today’s supercharged digital economy shift, your service experience is more essential than ever. While digital experience is now table stakes, service differentiation remains a human 2 human interaction.

It’s more critical than ever to have a differentiation strategy that focuses on the customer journey and that makes each interaction count by investing in your culture while personalizing each moment of truth.

Propulo Consulting helps premium and luxury brands increase their differentiation. As the global leaders in service design and culture change, we understand better than anyone both sides of the human 2 human interaction – your teams and your customers – and have the capabilities to turn these relationships into a competitive advantage.

LEARN ABOUT Service Design
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When large step changes in performance are needed, a deeper look at then end to end process is often needed. Whether to understand system requirements or to implement large changes in performance, we have capabilities to assess the current state and implement transformative solutions.

At Propulo, we work fast and find ways to drive change in record time.

Our approach to process re-engineering focuses on the outcome, not on the approach. Our work takes a deep view of the latest research in work and job design to create processes that simultaneously deliver better results while creating work places where team members consistently deliver higher levels of discretionary effort.



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