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By Propulo Consulting

By Josh Williams, Ph.D. Last week, Dustin Johnson recorded the lowest score ever and won the Masters Golf Tournament at Augusta National during an odd, COVID-influenced November timeframe. Several years ago, I was fortunate to be able to attend a practice round at the Masters during its traditional April schedule. As advertised, the course was immaculate with its vividly green grass, azaleas in full bloom, undulating hills which TV can’t fully capture, and expansive grounds without a leaf or twig out of place. Birds even chirped in the trees (which, for some reason, were noticeably absent of squirrels). This hallowed ground

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By Madison Hanscom, PhD Most of us know what it feels like to grind for 8 hours at work and feel drained at the end of the day. Micro-breaks are a way to keep us feeling refreshed throughout the day and avoid feeling exhausted later. There are several types of work breaks that vary in length. There are vacations, weekends, the period of time between work shifts (the evening for most people), the lunch break, and then those little breaks we take during the workday, usually in between tasks. Those small, informal breaks during the workday are what researchers call “micro-breaks”. Depending

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By Dale Lawrence Often, organizations focus on either culture or customer experience or operational excellence as independent activities without seeing that they all are interrelated. In fact, the customer doesn't really care about the company culture or the operational success but will feel the impacts from both. When it is time for the customer to reflect on their loyalty and determine if they with re-purchase, their decision will be based on the overall historical relationship and interactions. In effect, whether their needs were met with the least customer effort. The company must see the customer journey, the employee engagement and the

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By Madison Hanscom, PhD As we know in safety, formal training is incredibly important for employees to learn the practices, procedures, values, norms, and behaviors surrounding safe work. This provides the foundational knowledge for employees to do their jobs safely. Another important component to learning safety best practice is less official – it’s referred to as informal learning. Informal learning happens outside of official instructional efforts like training. Because we only spend a small amount of time in training compared to normal operations on the job, it makes sense that the majority of workplace learning takes place informally (about 80%)(1). This is

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By Madison Hanscom, PhD It is near impossible to change someone’s mind — but this can feel like an important mission for leaders and safety professionals. Some try to convince through arguing, others like to give people options to persuade them, many try appealing to emotions, and others use an ‘information overload’ approach that includes facts and figures. But what really works? How can we convince someone to work safely? How do attitudes really change? To begin, you have to make it about your specific people in their specific situation. (That’s a less direct way of saying “it depends”.) Because there’s not

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By Madison Hanscom, PhD High turnover can be a safety concern. When there is a revolving door of employees coming in and out of the organization, this can create issues when it comes to sustaining a strong safety record. Because new employees come in without deep knowledge of the job, they are more likely to get into accidents. And it is not their fault — new hires are still gaining experience and training. You are only as good as the people on your job site, and if this is constantly changing, this can create safety boundaries. A small degree of turnover

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