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Featured Insights

By Propulo Consulting

By Eric Johnson The front-line of many organizations is often the first segment of interaction of the company to its customers. In a past post, we have discussed the importance of customer care. In this post, we discuss empowering employees to make the decisions that align with the organization while increasing their own satisfaction with their roles and ability to achieve their career objectives. To do this, a considered approach consists of the following: 1. Develop a robust human resources program with the goal of understanding employee incentives2. Create a cross-training / rotational program to expand employee skillsets3. Create clear association of expected

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By Eric Johnson Rapid Results events are fast paced change elements that when done correctly, they can reinforce your organization's commitment to change and improvement. 1. Have a clear challenge that is impactful and measurable Throughout many of the Rapid Results events we have facilitated over the years, one of the greatest challenges to a successful event centers on preventing the inadequacy of the challenge statement. Because the challenge statement guides all subsequent activities, a statement that is too vague or unachievable can cascade an event into a flurry of inefficient activities, unclear objectives, and disagreements. This ultimately results in missed opportunities and

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By Eric Johnson When our organization engages clients, one of the first steps we perform in our assessments centers around establishing a baseline regarding the safety culture climate within the organization at all levels. These questions center around elements such as “What is the overall view of safety within the organization?”; “How do employees react to injuries – both to themselves and to others?”; “How does safety messaging impact employees”. The answers to these questions often depend on both the current safety climate but also historical data. Within the conversational aspect of our assessments, we often come across a common theme

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By Madison Hanscom & Kelly Cave We are living in a turbulent time. Unfortunately, when life becomes hectic, we may unintentionally place our mental health on the backburner. During the current COVID-19 pandemic, many individuals are feeling extreme financial strain and are trying to juggle increasing priorities. Many people who typically work in professional spaces are now working from home with spouses and/or children and are trying to establish new routines. Amidst the painful anticipation of this unfolding situation, and the current stress we are experiencing, it is important to keep mental health in the forefront. Mindfulness is described as a moment

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By Eric Johnson “Why can’t my employees just work safer?” is a question we hear again and again when interacting with senior-level and mid-level leadership. “Management simply doesn’t know what we are dealing with” rebuts front-line employees. And indeed, both are partially correct. It’s this middle ground where an established safety culture can take root. Safety focus is not independent of other aspects of the organization, but can enhance or detract the work experience depending on the engagement of the front-line – an engagement that can be supported by management But to get to this point, management must be fully aware of how

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By Eric Johnson One of the biggest elements of a good safety program is the ability of employees to feel free to both own their safety to protect themselves from hazards and to then report safety incidents, close calls, as they happen within the workplace. Within groups that exhibit private compliance and higher maturities, the workforce feels comfortable and duty-oriented to enforce safety. But as we all know, safety is a journey, not a destination, and elements of a safety culture can quickly erode if not deliberately maintained. The canary in the coal mine for a decline in safety culture is the

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