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By Propulo Consulting

By Josh Williams, Ph.D. In this time of trouble, leaders need to be more transparent than ever managing the complexities of business. This includes open dialogue about the state of the organization, current challenges, and plans moving forward. Employees are understandably anxious about their health, the well-being of loved ones, and the security of their own jobs. Failure to openly communicate how the organization is navigating these rough waters is a failure of leadership. In some cases, leaders need to simply acknowledge they don’t have all the answers for what’s ahead. They also need to demonstrate they’re doing everything they can

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By Madison Hanscom, Ph.D.Employees want to feel like they matter. A common complaint is that leadership doesn’t dedicate enough time to listen and respond to the needs of employees, which contributes to perceptions that management does not care. These perceptions are an important component of safety culture and overall functioning of the company. During times of crisis, this can be even more of a problem. As leaders try to address new, competing demands that have emerged as a result of COVID-19, the resource of time has become even less available. Although it might seem more difficult to show you care, this

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By Madison Hanscom, Ph.D.During a time of hardship, it is easy to forget the recognition and development of your workforce. It might feel like you are trying to survive each day until normalcy is regained. In addition, finances are likely tight, and monetary rewards are out of the question. However, a time of crisis is an opportunity for growth and should not be overlooked. Fortunately, employees appreciate recognition that is not in the form of money, and this can go a long way with morale, job performance, and safety outcomes. Leaders should acknowledge that times are difficult and take the time

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By Josh Williams, Ph.D. ​“Fool me once, shame on you. Fool me twice, shame on me.” - Proverb “And I get on my knees and pray. We won’t get fooled again.” - The Who ​It’s difficult to even consider preparing for a second wave of COVID-19 in the fall. We are collectively dazed and confused with the tidal wave of chaos brought on by the CoronaVirus. Lives have been lost, jobs have evaporated, and we continue to worry about friends and loved ones. We’re just starting to see some light at the end of the tunnel as the first bits of good news

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By Eric Johnson ​As an essential service, utilities will continue functioning within the near future, barring any significant updates from the medical community. As a result, significant near-term changes to how operations will be conducted should be considered both from a current state perspective, and a “re-opening” perspective i.e. when businesses are allowed to serve the general public once again, most likely on some sort of staggered basis. COVID-19 and the Utilities Industry: Protecting Workers and Safety Social distancing and other pandemic-limiting efforts will put constraints on line workers' ability to work as a team and to perform essential services.  Some utilities have turned

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by Martin Royal I was discussing with a friend last week about how, in the early stages of the COVID-19 crisis, her 1,000+ strong global architecture company established a crisis management team. They established this team to explore how they would respond to the unfolding crisis. The team evolved organically as different stakeholders were brought in to understand the impact the crisis might have on different parts of the business. The team began holding, and continues to hold, daily huddles to monitor progress, projects, and deadlines and assess any changes. It was a rapid response to the unfolding crisis that allowed

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