Post-Crisis Management
By Eric Johnson What happens once a crisis is over? Do you go back to normal? What are the expectations of management? Employees? Customers? Harvard Business School magazine penned a crisis management article years ago that outlined a process for crisis managers in organizations to best deal with issues that affect the organization holistically and that are a part of the public domain. It was an operating plan that discussed scenario planning, triggering events, actions and responses, and a number of other elements specific to dealing with the issue at hand. Additionally, it established a control and command component to centralize decision-making and messaging with a defined org. structure