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By Propulo Consulting

By Josh Williams, Ph.D. Consider this true-life story. “Bob” works for a soft drink bottling company and part of his job is making sure the production lines keep running. A very large, heavy labeler automatically cuts labels and affixes them to the bottles. However, the labeler gets glue caked up on it which makes cutting the labels impossible. One day, he attempts to remove the glue with a rag without first locking out the line. He mistimes it and loses a finger and a half. Finish this sentence: Bob is  _____________. And now for the rest of the story… There were a number of

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By Emily Wood When it comes to improvements in safety, few industries have done as well as aviation, particularly when it comes to embedding organizational learning. Throughout the 1970s, the aviation industry saw a decline in aviation accidents resulting from failures in technology, however, little improvement was seen in the decrease of accidents resulting from flight crew performance. At the time, flight crew performance was listed as a causal factor in more than 70% of all aviation accidents. By focusing not only on technological improvements but organizational culture and human performance, learnings from near misses, incidents and accidents have decreased aviation

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By Josh Williams, Ph.D. Effective communication is a cornerstone of strong safety cultures. Leaders who provide safety feedback with empathy and respect create a true learning culture centered on trust. Unfortunately, some leaders develop maladaptive communication patterns which weaken their leadership skills. Four key communication patterns for leaders are explained below. Only one, empathic communication, is ideal. Dominant Communication Style The Dominant communication style is characterized by overbearing, inconsiderate feedback. Dominant communicators often believe: “I am seldom if ever wrong,” “My opinions supersede yours,” and “People who disagree with me are either disloyal or misinformed.” These beliefs lead to these negative behaviors from

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By Eduardo Lan Leaders play a crucial role in the success of an organization. It is they who set the standard for what is acceptable and desirable within the group and the criteria by which you can get promoted or fired. As such, team members look to their leaders to gauge expected behavior. As the saying goes, “that which my boss finds interesting, I find fascinating.” Unfortunately, these expectations are not always clear, leaving team members confused and guessing. According to a Gallup study, 50% of managers don’t set clear expectations, which ultimately has a negative impact on productivity and results (Holland,

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By Josh Williams, Ph.D. Musicians like The Eagles, The Rolling Stones, Stevie Wonder and even the Beatles put out greatest hits albums. This 100th blog represents a compilation of key themes from the first 99 blogs I’ve written with Propulo. Hopefully a few of these summaries will spark ideas to help you improve your safety culture and prevent serious incidents and fatalities. Here are a few snippets from the vault:  RIP Paul O’Neill: Executive Safety Commitment Recently, the world lost a great safety champion in former Treasury Secretary and Alcoa Chairman Paul O’Neill. O’Neill was a fierce advocate of employee safety and took big

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By Josh Williams, Ph.D. Football coaches like the Patriots’ Bill Belichick make more than $10M per year trying to guide their teams to an NFL championship. Ridiculous sums of money? Maybe. But there are lessons learned from elite coaches that can be applied to safety culture improvement.   Coaches spend countless hours preparing their weekly game plans. This includes reviewing past game tape to identify strengths and shore up weaknesses and properly preparing for next week’s opponent. It’s an ongoing process of performance review, planning, execution, and re-evaluation.  Safety culture assessments and strategic planning are similar processes (minus the game tape and weekly schedules).

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