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Safety

By Josh Williams, Ph.D. Effective communication is a cornerstone of strong safety cultures. Leaders who provide safety feedback with empathy and respect create a true learning culture centered on trust. Unfortunately, some leaders develop maladaptive communication patterns which weaken their leadership skills. Four key communication patterns for leaders are explained below. Only one, empathic communication, is ideal. Dominant Communication Style The Dominant communication style is characterized by overbearing, inconsiderate feedback. Dominant communicators often believe: “I am seldom if ever wrong,” “My opinions supersede yours,” and “People who disagree with me are either disloyal or misinformed.” These beliefs lead to these negative behaviors from

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By Eduardo Lan Leaders play a crucial role in the success of an organization. It is they who set the standard for what is acceptable and desirable within the group and the criteria by which you can get promoted or fired. As such, team members look to their leaders to gauge expected behavior. As the saying goes, “that which my boss finds interesting, I find fascinating.” Unfortunately, these expectations are not always clear, leaving team members confused and guessing. According to a Gallup study, 50% of managers don’t set clear expectations, which ultimately has a negative impact on productivity and results (Holland,

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By Josh Williams, Ph.D. Musicians like The Eagles, The Rolling Stones, Stevie Wonder and even the Beatles put out greatest hits albums. This 100th blog represents a compilation of key themes from the first 99 blogs I’ve written with Propulo. Hopefully a few of these summaries will spark ideas to help you improve your safety culture and prevent serious incidents and fatalities. Here are a few snippets from the vault:  RIP Paul O’Neill: Executive Safety Commitment Recently, the world lost a great safety champion in former Treasury Secretary and Alcoa Chairman Paul O’Neill. O’Neill was a fierce advocate of employee safety and took big

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By Josh Williams, Ph.D. Football coaches like the Patriots’ Bill Belichick make more than $10M per year trying to guide their teams to an NFL championship. Ridiculous sums of money? Maybe. But there are lessons learned from elite coaches that can be applied to safety culture improvement.   Coaches spend countless hours preparing their weekly game plans. This includes reviewing past game tape to identify strengths and shore up weaknesses and properly preparing for next week’s opponent. It’s an ongoing process of performance review, planning, execution, and re-evaluation.  Safety culture assessments and strategic planning are similar processes (minus the game tape and weekly schedules).

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By Eduardo Lan Many organizations seek world-class safety performance, which is the result of robust safety systems, effective safety leadership, and a safety culture that elevates individual safety awareness, accountability, and ownership. An important part of this, particularly as it pertains to safety leadership, has to do with both psychological safety and straight talk. Defined by Simon Sinek, “as an environment created by leaders in which people feel safe enough to speak up without any fear of humiliation or retribution (Sinek, 2021),” psychological safety is brought about through caring leadership. Psychological Safety Unleashes Discretionary Effort When we feel safe with others, particularly our leaders, we let our guard

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By Eric Michrowski The true implication for an organization that isn’t seeking every opportunity to learn is to accept to operate with a certain level of ignorance. Such comfort with organizational ignorance is one of the biggest barriers to success for businesses and is particularly dangerous when it comes to organizational safety. Companies need to, without compromise, learn from small events, near misses and injuries in order to systematically remove potential risks and reduce SIF potential. This is why leading organizations work to create an environment where workers are comfortable reporting close calls and incidents.  By focusing on using near misses and even

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