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Operational Performance

By Eric Johnson As the pandemic continues to require social distancing and other methods of transmission reduction, those businesses deemed essential by state and local governments will continue to serve the public and remain open to provide goods and services.  We discussed supply chain impacts in previous posts.  One of the key differentiators of essential businesses is the maintenance of demand for products and services, despite the shift in specific product categories or services.  Here we discuss some overall principles for trying to maintain a somewhat sustainable environment in this new normal. If you are unsure where to start, utilize OSHA or Industry Standard COVID-19 protocols

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By Kyounghee Choi Have you ever imagined that an Orchestra is just like an Organization? Orchestras are a great place to explore lessons in leadership. I recently went to the Symphony Orchestra with my husband and was amazed by how each instrument can harmoniously integrate to make magic that exceeds the sum of all the instruments. There’s no doubt that musicians practice hard to make everything sound so perfect. But how do they perfectly align with each other? Orchestras are usually led by a conductor who directs the performance with movements of the hands and arms. The conductor is the leader of

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By KyoungHee Choi Let’s face it. Most entrepreneurs are struggling amid this COVID-19 pandemic shutdown. The longer it continues, the more business will be crippled by the crisis and might not be able to recover. We are facing an unprecedented storm. Everyone is faced with incredible uncertainty. While businesses are rapidly adjusting their business plans, and working to quickly adapt to a new reality, it becomes critically important to focus on defensive moves that will maintain cash flow and long-term relationships with clients. Equally as important is the need to continuously find time to innovate, rethink business models and find new opportunities that

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By Eric Michrowski There's an old aphorism that is apocryphally attributed to Abraham Lincoln, which deals with the subject of cutting down a tree. 'Give me six hours to chop down a tree,' the saying goes, 'and I will spend the first four sharpening the axe.' Various other versions of the saying exist, changing the times involved, but all with the same central thesis: use the majority of the time allotted to prepare for the task. Lincoln – or whomever the anonymous woodcutter at the root of this statement is – has oft been credited with an insightful observation about the necessity

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By Martin Royal While taking care of our health and safety during the COVID-19 crisis is the priority, many will find themselves working remotely for the first time and might face other potential threats: cybersecurity threats. Cybersecurity threats aren't breaking news to those of you who are used to work remotely, on-the-road and in public areas. However, the firm McAfee has already identified and reviewed multiple reports that suggest the COVID-19 crisis is being used as bait with criminal intent, whether it is through phishing, email scams, misleading web domains, malware, etc. For cybercriminals, this crisis can be an opportunity to tap

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By Stephanie Monge-Sherman While your leadership team may be in crisis mode and navigating the best decisions for your people and the business, management is pivoting their teams and adapting leadership styles to a remote workforce. As noted in Part One of this blog series, effective communication is crucial to coaching employees--but remote coaching strategies do not end there. A truly successful approach to remotely coaching a workforce also involves bolstering the mental vitality of your team for better productivity and overall happiness. With this aim in mind, here are 6 additional tips for coaching a remote workforce: 7. Highlight what’s going well. It

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