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Operational Performance

By Josh Williams, Ph.D. We are continually asked by leaders some variant of the question below: “We provide all the PPE and safety policies for our employees and they still get hurt. What else can we do?” One way to address this issue to use the HAT principle which involves Hearing your people, Addressing their concerns, and Telling everyone improvements you’ve made based on their feedback. Sounds simple, right? Unfortunately, many leaders have not fostered a learning environment within their organizations. Getting and using employee feedback is simply not a cultural norm. As a result, important organizational decisions are often made in a

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By Madison Hanscom, PhD Organizations must continually change and adapt in order to sustain improvement in this dynamic world. Without change, companies risk falling behind and losing the competitive edge. Researchers are developing a picture of what leads to successful change and what factors contribute to failure, because unsuccessful change can be disruptive and expensive. For example, it is known that having a proper diagnosis before the change, forming a clear vision, mobilizing energy, removing barriers, developing knowledge and skills for the change, setting goals, and implementing feedback are all crucial components of successful transformation. Another critical component is supportive leadership. What

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By Madison Hanscom, PhD Growth mindset is the notion that who we are as a person (e.g., our character, abilities, intelligence) is malleable and capable of being developed with effort. At the opposite end of the spectrum is a fixed mindset, which describes when an individual feels their talents and abilities are predetermined and not flexible. Those with a more fixed mindset might feel some people “have it” and others “don’t”. Research on this topic began in education, where it was observed that students with a growth mindset approached difficulty as a challenge, and they were more likely to persevere with

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By Madison Hanscom, PhD Changing how we think can have a profound impact on our life at home and work. Growth mindset is the notion that who we are as a person (e.g., our character, abilities, intelligence) is malleable and capable of being developed with effort. At the opposite end of the spectrum is a fixed mindset, which describes when an individual feels their talents and abilities are predetermined and not flexible. Those with a more fixed mindset might feel some people “have it” and others “don’t”. Research on this topic began in education, where it was observed that students with

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By Josh Williams, Ph.D. Leaders need to get more input from employees before making decisions that impact safety. Also, leaders need to share the “why” behind safety efforts instead of simply implementing top-down mandates. When new rules are communicated, people may have legitimate concerns and questions about why the new policy is needed. Taking time to address the underlying reasons for the change increases the probability employees will follow these procedures even when no one’s looking. Many employees lament that some identified concerns aren’t dealt with quickly or are swept under the rug. This creates safety problems and bolsters perceptions that “they don’t

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By Madison Hanscom, Ph.D. Feedback is one of the most important resources at work. It can be used to energize people, fuel their growth, guide them in the right direction, inform future behavior, clarify expectations, and help them to attain goals. Thus, it is central to motivation, performance, and even workplace safety (1,2). As the world is embracing remote work more than ever, many fear this will be associated with a lack of feedback when compared to the typical face-to-face workplace. This is a reasonable concern! A great deal of informal feedback is exchanged within an office environment. For instance, you might

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