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Operational Performance

By Emily Wood With a hiatus from everyday life throughout the past year and a half, it has become evident that proficiency in skills across all aspects of one’s life, from driving to using computer software found only in the office, even our ability to socialize in-person, decreases when done less. This idea highlights people and organizations cannot pick right back up from where they left off in early 2020. Failing to understand the unintended consequence of skill erosion that emerged as people battened down the hatches for months across the world, will increase preventable accidents and incidents in one’s personal

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By Josh Williams Ph.D Background Organizational leaders are increasingly turning to Human Performance (HP) principles to improve safety culture and performance. Unlike the old “command and control” engineering approaches, HP emphasizes the importance of improving environmental contingencies to encourage safe work practices. In fact, HP philosophy holds that human error is inevitable and is a predictable outcome of human beings operating in flawed environments (Conklin, 2012). Basic HP tenants include (Williams & Roberts, 2018): Error-likely situations are predictable, manageable, and preventable. Most incidents are influenced by system factors like confusing procedures, excessive production pressure, faulty tools/equipment, insufficient personnel, and ineffective training.When SIFs occur, workers

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By KyoungHee Choi “What is the Flip side?” This is a great question, designed to get us thinking about things in a different way. Flip side leadership is looking at problems and solutions through a new lens by considering a different or opposite aspect, possibility, situation, or result. For leaders, it is a powerful catalyst for integrating creative thinking and new insights into your organization culture. Business leaders recognize the creativity gap in their organizations: While roughly 82% of companies connect creativity with strong business results, only 11% agree that their organizations implement creative thinking as a core element in their business

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By KyoungHee Choi As leaders, have you ever felt that you are carrying too many heavy bags on your shoulders? Felt overwhelmed by circumstances around you? Often, leaders are trying to fill in their busy life with more than they can carry or don’t feel comfortable to be in a “Comfort Zone” position. While the concept of “Minimalist Leadership” is relatively new, the word and principles of “Minimalism” has been around for quite a while. We have all heard the saying “Less is more” popularized by minimalist architect Ludwig Mies van der Rohe. I personally love his architectural style and this principle. In Asian

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By Josh Williams, Ph.D. We are continually asked by leaders some variant of the question below: “We provide all the PPE and safety policies for our employees and they still get hurt. What else can we do?” One way to address this issue to use the HAT principle which involves Hearing your people, Addressing their concerns, and Telling everyone improvements you’ve made based on their feedback. Sounds simple, right? Unfortunately, many leaders have not fostered a learning environment within their organizations. Getting and using employee feedback is simply not a cultural norm. As a result, important organizational decisions are often made in a

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By Madison Hanscom, PhD Organizations must continually change and adapt in order to sustain improvement in this dynamic world. Without change, companies risk falling behind and losing the competitive edge. Researchers are developing a picture of what leads to successful change and what factors contribute to failure, because unsuccessful change can be disruptive and expensive. For example, it is known that having a proper diagnosis before the change, forming a clear vision, mobilizing energy, removing barriers, developing knowledge and skills for the change, setting goals, and implementing feedback are all crucial components of successful transformation. Another critical component is supportive leadership. What

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