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Operational Performance

By Martin Royal It's been well established that training initiatives often result in a limited transfer of new knowledge back into the workplace. While you'll commonly hear that only 10% of what employees learn is implemented, this figure is actually closer to an average of 47%. According to a study done by Saks & Belcourt (2006), almost half of the information gained through training, by members of a training and development society, found its way into the workplace within a year of training. In any case, what this suggests is that the majority of training investment dollars don’t actually result in

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By Eric Johnson Many organizations become saddled with bureaucracy over time, which is a natural evolution of complexity and the incorporation of controls to manage risks within the business. However, many businesses started from much smaller entities, where communication was easier and productivity achieved with far fewer people and assets. Often, it is heard that large businesses want to “tap into their startup roots” which is often code for fast execution, swift decision-making, and quick recovery from errors or issues. While it is absolutely possible to re-introduce the “start-up” culture into your business, it involves a mindset shift from one of

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By Kelly Cave & Julia Borges Organizations face various challenges in today’s dynamic and complex world. With constantly changing technology, markets, and social trends, organizations must quickly learn and adapt in order to remain competitive within their markets. This increase in the importance of continuous learning has encouraged many organizations to transform themselves into learning organizations. A learning organization is an organization that places a high importance on learning and continuous improvement within their culture. This can be done by creating a supportive environment, implementing concrete learning processes, and encouraging leadership that reinforces learning (Garvin, Edmondson, & Gino, 2008). Whichever processes,

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Facilitation is NOT about You! Master Facilitators approach their craft much like an actor – with the audience in mind. Once knowledge regarding content is mastered, the focus is on how best to guide the learning experience. Great facilitators understand their role is to serve as a tour guide, enabling their group to easily move from Point A to Point B, on a transformational journey to their destination: continuous learning! Here are some essential tips and tricks to guide you on your journey through the lens of the most critical skill for a facilitator: Communication. Let’s break down the competency of

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By Eric Michrowski I was recently meeting with the CEO of a professional services firm that has developed a business model, which is quietly disrupting his industry. Founded in a dislike in the conventional business model that his competitors have been reinforcing for decades, he has changed a few key variables to transform the service offer, namely: - Shifting from “à la carte” pricing to “all-inclusive” value-based pricing;- “Leaning” the end-to-end service offer to create a highly repeatable, optimized and even-loaded delivery mechanism at a significantly lower cost – while this limits his target audience, it provides significant value to the segments

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In 2001, David Spade’s magnum opus ‘Joe Dirt’ was released, to critical fanfare (11% at Rotten Tomatoes) and commercial success ($27M in domestic gross). A coming of age tale about the eponymous antihero (played by Spade), the film tells the story of a young man whose parents had a mullet wig surgically grafted to his head because his skull failed to completely form, before leaving him behind at the Grand Canyon at the tender age of only eight years old. Joe would go on to grow up in a plethora of foster homes, each with a series of misadventures more

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