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Operational Leadership

By Martin Royal I wrote about what sets apart effective change leaders in a previous blog post, namely their ability to frame the change effort and build the capacity of the team to implement and sustain the change. For the most part, this assumes that leaders are engaged in a planned, thoughtful and deliberate change effort. Sometimes, the change effort is not so deliberate and comes knocking at our door unexpectedly. COVID-19 has driven many leaders into a crisis mode and into an involuntary change effort, that many are unprepared for. Whether it is a planned or unplanned crisis, the fundamentals to

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By Josh Williams, Ph.D. Leaders face a new world of challenges influencing employees during COVID-19. Everyone is under tremendous pressure with the uncertainty of tomorrow. Many people have loved ones they may not be able to see or speak with directly because of social distancing. Others know friends and family that have lost jobs as the economy reels. 401K’s are tanking. Critical home supplies are increasingly scarce. How do we manage these stressors at home and still lead others effectively at work? It’s more important now than ever to effectively and compassionately manage work and workload along with people’s emotions and well-being. An

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By Eric Michrowski Cash is King. It’s an overused expression that I learned early in my career, but it really came to life for me after the 9/11 Black Swan Event. I was in the airline industry, sitting in disbelief as the towers fell. I will never forget that moment. I was frozen in front of the TV in disbelief. After spending several days meeting inbound crews from around the world, taking care of their needs, I quickly came back to reality. I was brought to an executive briefing room. We signed agreements that prevented us to trade shares as the stock

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By Eric Michrowski The COVID-19 pandemic is rapidly becoming a topic of urgent executive dialogue in the US and Canada as the rate of infections is rapidly growing and spreading within the community. As the landscape is swiftly evolving, several large gatherings and sporting events have been cancelled and the markets have responded wildly. Many businesses have responded swiftly and proactively while others with global footprints had to immediately respond in January with the first signs of an outbreak in China. Others are working through their strategies at this moment. There is little doubt that the impact will be profoundly felt economically

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By Sarah Moore & Eric Michrowski Some of America’s oldest chapters in history were written on the banks of Boston’s Charles River, but today it hosts a different kind of revolution. Paul English, co-founder and former Chief Technology Officer of Kayak (the website and app that helps you plan your next trip by searching hundreds of travel sites for the best deal) is once again revolutionizing the world of travel. His new app, Lola, brings a human touch to business travel. The app learns your preferences, so it can make smarter recommendations for your travel. And Concierges – real humans – are available

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By Stephanie Monge-Sherman A company vision can be incredibly abstract and hard to put into perspective, but it’s also key for a company’s success. After all, if you don’t know where you want to go, it’s pretty tough to get there. Once you’ve accomplished the (not insignificant) task of setting out your company vision and identifying the steps to get there, it’s time to get your team on board. Leadership alone can’t produce results; cohesive teamwork at all levels is absolutely necessary, no matter the objective or the size of the company. It’s no easy feat to get your team to adopt

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