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Operational Leadership

By Eric Johnson There are increasing indications that the pressure of the current state of lockdown parameters is creating anxieties and a push by affected citizens to re-open businesses and organizations, at least to a certain degree. Organizations are approaching this with the idea that demand to a certain extent may increase due to the pent-up nature of the economy looking to restart. While this may depend on the particular goods and services offered, all organizations can benefit from specific approaches during this period of potential customer return. Over-protect employees Employees are the first component of the business that management should be concerned with.

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By Eric Johnson We discussed the potential of a second wave of state and local mandated closings as a result of the impacts of an increased number of infections and hospitalizations due to the coronavirus pandemic in a previous blog post.  But what happens when that situation actually occurs? Here are a number of considerations to keep in mind for a potential second wave of closures, which may involve different sets of circumstances than the initial set of closures that took many by surprise.  1. Understand the effect that a closure will have on products and services The types of products and services offered by

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By Madison Hanscom, Ph.D.Whether you have already been working in a remote environment or you are new to world of virtual meetings as a result of COVID-19, it is always a good idea to check in to reflect on the effectiveness of meetings. At Propulo, we have been holding virtual meetings long before the pandemic, and here are some ideas from our desk to yours: Don’t forget the interpersonal touches  Sometimes it can be difficult to engage with employees or coworkers in the same way you would face-to-face through a video platform. When you are not in the same room as

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By Eric Johnson What happens once a crisis is over?  Do you go back to normal?  What are the expectations of management?  Employees? Customers?  Harvard Business School magazine penned a crisis management article years ago that outlined a process for crisis managers in organizations to best deal with issues that affect the organization holistically and that are a part of the public domain.  It was an operating plan that discussed scenario planning, triggering events, actions and responses, and a number of other elements specific to dealing with the issue at hand.  Additionally, it established a control and command component to centralize decision-making and messaging with a defined org. structure

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By Madison Hanscom, PhD In previous blogs, we have discussed the benefits companies can experience from Flex Work arrangements (1). Because flexible work requires less commuting and office space, this also has positive implications for the environment. This is because there is an associated reduction in greenhouse gas emissions (2). There are clear benefits to businesses and the environment, but how about individuals? Although some individuals experience negative components of remote work, such as loneliness (see our blog post on common challenges associated with Flex Work, (3)), there are many positive outcomes employees can enjoy from Flex Work. According to researchers, telework

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By Eric Johnson Option planning in normal times is never an easy task, so in times of a worldwide pandemic, it is acutely troublesome.  In general, individuals are always hesitant to make predictions; when they are right, it is business as usual, when they are wrong, drastic consequences can arise and can potentially ruin reputations.  That being said, future prediction is essential to every business as it required to move forward and have goods and services at the ready to meet customer demand. Simply put, we are forecasting; selecting the most advantageous options out of a pool of larger options within the capabilities of

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