Conall

Operational Leadership

By Madison Hanscom, PhD When times get tough, we often rely on our communities to help us prevail. Our communities are composed of everyone around us — neighbors, friends, those who work at the grocery store, the people who run the local brewery. 2020 has been a hard year. When people are suffering, the community suffers. There are things business leaders can do to support the community. In the research literature we study something called Corporate Social Responsibility (CSR) — this is when companies do good for society, and this goes above and beyond what is required by the law or regulations. This might be directed

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By Eric Johnson Every organization engages in constant analysis of the business and the reduction in costs is no exception. Obviously, during the pandemic, everyone is making sure to account to the last penny where they can save and pull costs out of the business. Even during good times, responsible stewards are always on the hunt to see where they can create efficiencies and do more with less. Operations is a great place to start when looking to reduce costs since most of the activities occur here. While a good start, organizations need to take into full account the total aspect of

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By KyoungHee ChoiUntil the pandemic hit, the sharing economy was disrupting many business models and was a trending topic of discussion in business circles. Renting out assets to other people as a business model has been around for decades. However, modern technology allowed for new ways to connect owners with buyers with greater ease and convenience. This mega trend impacted nearly all business sectors such as transportation (i.e. Uber, Lift), hotel (i.e. Airbnb), consumer goods (i.e. Ebay, Etsy, Rent the runaway), professional/personal services (i.e. Fiverr, Upwork) and health care (i.e. American well, Doctor on demand). Many factors helped accelerate this key trend

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By Eric Johnson Further into the future as the pandemic has waned for some time, the idea of flex work as a normal aspect of business operations may become permanent as organizations grow accustomed to the cost savings and flexibility offered to workers. With several considerations, organizations can plan around the culture shift and assist employees by creating purposeful guidelines and norms for the future. Communications Training Currently, many individuals in offices may have their own conference number that they can use to create conference calls through their own setup. As we move into the stable future, we expect individuals to have a

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By Madison Hanscom PhD As more individuals are working from home than ever, this raises interesting questions and important considerations regarding ethics. When working remotely, there are more circumstances in which employees and leaders alike operate under little surveillance. There are several ethical perspectives that should be considered in a flexible work environment. Two important ones are the ethics involved with employee work and the ethical situations leaders might encounter. Employees Performing Work Duties When employees are performing their work from home, it is important to remember that regulations and contracts with employers should still be upheld. Some of these expectations are clearly

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By Dale Lawrence As we slowly step out into the world, still mindful of Coronavirus, we need to consider that for the next 12-18 months (or much longer) our concept of daily commuting to an office, sitting at a desk, attending meetings in boardrooms and commuting back home has changed and may never return to how it was previously. While the natural reaction of most companies is to call their employees back to work, employers should be asking important questions: Why? Is it really safe? Are we bringing workers to the office because we want to see the employees together? Is

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