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Operational Leadership

By KyoungHee ChoiUntil the pandemic hit, the sharing economy was disrupting many business models and was a trending topic of discussion in business circles. Renting out assets to other people as a business model has been around for decades. However, modern technology allowed for new ways to connect owners with buyers with greater ease and convenience. This mega trend impacted nearly all business sectors such as transportation (i.e. Uber, Lift), hotel (i.e. Airbnb), consumer goods (i.e. Ebay, Etsy, Rent the runaway), professional/personal services (i.e. Fiverr, Upwork) and health care (i.e. American well, Doctor on demand). Many factors helped accelerate this key trend

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By Madison Hanscom PhD As more individuals are working from home than ever, this raises interesting questions and important considerations regarding ethics. When working remotely, there are more circumstances in which employees and leaders alike operate under little surveillance. There are several ethical perspectives that should be considered in a flexible work environment. Two important ones are the ethics involved with employee work and the ethical situations leaders might encounter. Employees Performing Work Duties When employees are performing their work from home, it is important to remember that regulations and contracts with employers should still be upheld. Some of these expectations are clearly

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By Eric Johnson Further into the future as the pandemic has waned for some time, the idea of flex work as a normal aspect of business operations may become permanent as organizations grow accustomed to the cost savings and flexibility offered to workers. With several considerations, organizations can plan around the culture shift and assist employees by creating purposeful guidelines and norms for the future. Communications Training Currently, many individuals in offices may have their own conference number that they can use to create conference calls through their own setup. As we move into the stable future, we expect individuals to have a

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By Madison Hanscom, Ph.D. Researchers who study telework argue that successful virtual teams are determined more by successful or unsuccessful leadership rather than other factors such as technology (1). Poor leadership is poor leadership. If you take a substandard leader and move them into a flex work environment - they won’t do any better. There are foundational leadership competencies that help all teams succeed - whether the team is in an office or working remotely. These include leading with a big picture goal and supporting the company’s vision, building interpersonal connections and collaboration, walking the talk, demonstrating ethics and integrity, managing

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By Eric Johnson There are increasing indications that the pressure of the current state of lockdown parameters is creating anxieties and a push by affected citizens to re-open businesses and organizations, at least to a certain degree. Organizations are approaching this with the idea that demand to a certain extent may increase due to the pent-up nature of the economy looking to restart. While this may depend on the particular goods and services offered, all organizations can benefit from specific approaches during this period of potential customer return. Over-protect employees Employees are the first component of the business that management should be concerned with.

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By Eric Johnson We discussed the potential of a second wave of state and local mandated closings as a result of the impacts of an increased number of infections and hospitalizations due to the coronavirus pandemic in a previous blog post.  But what happens when that situation actually occurs? Here are a number of considerations to keep in mind for a potential second wave of closures, which may involve different sets of circumstances than the initial set of closures that took many by surprise.  1. Understand the effect that a closure will have on products and services The types of products and services offered by

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