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Operational Leadership

In the June 12th issue of ESPN The Magazine, Seth Wickersham published an outstanding story about four-time Pro Bowl defensive back Richard Sherman and his struggles to move past the Seahawks’ inability to close out a win over the New England Patriots in Super Bowl XLIX, the most-watched television program in American history. As a quick reminder – the teams played to a tie (14-14) in the first half, before Seattle scored ten unanswered points in the third quarter. In the fourth, the Patriots replied with two touchdowns of their own, to take a 28-24 lead, with approximately two minutes remaining

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By Eric Johnson Data is only useful when it is used to change behaviors, processes and/or activities. Data can make or break an organization and often many executives ignore it at their peril. When done incorrectly, a data strategy can be used to misrepresent actual performance, serve as tools in political fights, and reduce the focus to meeting simple numbers instead of strategic initiatives. However when viewed holistically, data can be an immensely productive part of an organization and can even establish a strategic advantage over other market players. But to capture these benefits, the organization must instill the mindset of using

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By Sarah Moore Business leaders are scratching their heads wondering, 'how do we avoid the type of hot water Wells Fargo is currently dealing with?' We recommend starting here… The first step Tim Sloan should take to clean up Wells Fargo’s culture. By now, we all know the vast unethical practices Wells Fargo sales agents used to pad their bonus checks. Many thousands of employees opened millions of accounts in their customers’ names, but without their awareness or consent. If you are like me, after you picked your jaw up off the floor when the story broke, you may have wondered 'How the heck

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