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Discretionary Effort

By Julia Borges and Madison Hanscom As we move into a world where the use of technology is rapidly increasing to make our work lives more seamless, it can be easy to forget about the importance of human interaction. While artificial intelligence has become a vital part of organizational performance, human interaction is still at the core of organizational health, culture, and safety. In today’s complex, technology-driven world of work, leaders are as busy as they ever have been, making it difficult for them to get away from their desk and out into the field with their teams. While leaders have

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Facilitation is NOT about You! Master Facilitators approach their craft much like an actor – with the audience in mind. Once knowledge regarding content is mastered, the focus is on how best to guide the learning experience. Great facilitators understand their role is to serve as a tour guide, enabling their group to easily move from Point A to Point B, on a transformational journey to their destination: continuous learning! Here are some essential tips and tricks to guide you on your journey through the lens of the most critical skill for a facilitator: Communication. Let’s break down the competency of

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By Eric Michrowski I was recently meeting with the CEO of a professional services firm that has developed a business model, which is quietly disrupting his industry. Founded in a dislike in the conventional business model that his competitors have been reinforcing for decades, he has changed a few key variables to transform the service offer, namely: - Shifting from “à la carte” pricing to “all-inclusive” value-based pricing;- “Leaning” the end-to-end service offer to create a highly repeatable, optimized and even-loaded delivery mechanism at a significantly lower cost – while this limits his target audience, it provides significant value to the segments

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When I was about 10 years old, my father gave me my first pocketknife. It was a small one – just two blades, nothing more, and I chose to get a green one, rather than the traditional red. Within about a week, I had cut myself closing the small blade. Today, I carry a Leatherman multitool that’s indispensable in most small work around the house. Again, I’ve opted to keep it (mostly!) simple, so my Leatherman isn’t the super-complex one – it has two knives (serrated and smooth), a file, the multi-tool pliers (pliers, needlenose, wire cutter), a saw blade, scissors, a

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By Eric Johnson When embarking on a process improvement journey, it is critical to first know the details of the root causes, your resources skills and constraints, and most importantly your culture's ability to thrive under the new changes. Process Improvement initiatives often arise out of a number of different situations as a solution to issues organizations currently face. The initiative may be an idea of an executive that has prior process improvement experience or exposure to process improvement information or conversations, and ascribes to capturing those benefits for her area. Or it may originate from a middle manager who has participated

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In the June 12th issue of ESPN The Magazine, Seth Wickersham published an outstanding story about four-time Pro Bowl defensive back Richard Sherman and his struggles to move past the Seahawks’ inability to close out a win over the New England Patriots in Super Bowl XLIX, the most-watched television program in American history. As a quick reminder – the teams played to a tie (14-14) in the first half, before Seattle scored ten unanswered points in the third quarter. In the fourth, the Patriots replied with two touchdowns of their own, to take a 28-24 lead, with approximately two minutes remaining

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