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Employee Engagement

By Kelly Cave and Madison Hanscom Training is an effective way for companies to facilitate knowledge and skill development in their employees, which in turn, helps them remain competitive in their respective markets. The extent to which knowledge and skills learned in training are used on-the-job is commonly referred to as training transfer (1). Unfortunately, studies indicate that significant amounts of training content do not end up transferring to the job (2). This lack of transfer is a major concern, in large part because companies spend significant amounts of money on training. According to the Association for Talent Development, each year

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By Stephanie Monge-Sherman In more recent years, companies have been starting to realize just how important workplace culture is, and how fundamentally it is tied to the success of the business. Where companies were previously attracting top talent on salary and benefits alone, it now takes more than that and something exponentially harder to offer: potential employees want to know that they’ll be happy in the workplace and experience job satisfaction in their role—no easy feat. Workplace competition is a big part of the company culture, and it’s been the subject of debate for many industry experts as of late. For the

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By Eric Johnson The front-line of many organizations is often the first segment of interaction of the company to its customers. In a past post, we have discussed the importance of customer care. In this post, we discuss empowering employees to make the decisions that align with the organization while increasing their own satisfaction with their roles and ability to achieve their career objectives. To do this, a considered approach consists of the following: 1. Develop a robust human resources program with the goal of understanding employee incentives2. Create a cross-training / rotational program to expand employee skillsets3. Create clear association of expected

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By Kelly Cave and Brie DeLisi Imagine having a job that makes you feel excited to go to work every day. When you get to work, you feel highly energized and identify strongly with the work you are doing. Now, on the flip side, imagine having a job that makes you dread going into work every day. This job feels like it is sapping your energy, and you spend your days counting down the hours and minutes until you get to go home. Which of these jobs would you rather have? We know from years of research that engagement is characterized as

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By Kelly Cave & Julia Borges Have you ever wondered why employees in some organizations are afraid to speak up and report safety incidents, even when those incidents could have led to serious injury or death? Many people assume this lack of reporting is due to employee disengagement or workers not understanding the importance of incident reporting. However, have you considered that perhaps employees are hesitant to report due to the way the organization’s incentive system is set up? Two Types of Incentive Programs A very common way for organizations to promote employee engagement in safety is by implementing safety incentive programs. These

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By Madison Hanscom Most of us are familiar with generational stereotypes. Millennials are narcissistic, Gen Xers are cynical, and Baby Boomers are judgmental. When scanning the workplace, it might seem easy to find patterns of behavior that correspond with these generational cohort characteristics, but are these patterns actually there? And for any differences that do emerge, are these actually due to generational cohort membership? What does the research say? There are plenty of authors claiming that generational differences are meaningful, but if you take a closer look at the foundation for such claims through the lens of rigorous empirical research, things are not

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