A World-Class Safety Culture Starts with Frontline Leadership Skills
By Eduardo Lan Most of the executives and senior leaders we talk to understand the crucial role that foremen and supervisors play in determining the success of any business, operation or project in all aspects related to productivity, quality and safety. After all, it is they, foremen and supervisors, who set the day-to-day agenda, tone, priorities and overall direction for all workers and lead the organizational subculture that drives daily decisions and behaviours out on the frontlines, where it most counts. It is no wonder, then, that frontline leadership is often referred to as the point at which "the rubber meets