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Organizational Learning

By Eric Johnson In the pursuit of an ever-elusive profit margin, organizational complexity tends to increase relative to the outputs of the business. Customers are demanding increased features of products and services yet competition places downward pressure on pricing. At this point, operational processes become a strategic advantage: how can you deliver your products and services at the level your customers want but at the ease and cost structure your company needs? If this describes your situation, you are not alone. At Propulo, we interact with organizations every day that are looking to capture the value that is derived from reduction in

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