Conall

Discretionary Effort

By Josh Williams, Ph.D. In this time of trouble, leaders need to be more transparent than ever managing the complexities of business. This includes open dialogue about the state of the organization, current challenges, and plans moving forward. Employees are understandably anxious about their health, the well-being of loved ones, and the security of their own jobs. Failure to openly communicate how the organization is navigating these rough waters is a failure of leadership. In some cases, leaders need to simply acknowledge they don’t have all the answers for what’s ahead. They also need to demonstrate they’re doing everything they can

READ MORE

by Martin Royal I was discussing with a friend last week about how, in the early stages of the COVID-19 crisis, her 1,000+ strong global architecture company established a crisis management team.They established this team to explore how they would respond to the unfolding crisis. The team evolved organically as different stakeholders were brought in to understand the impact the crisis might have on different parts of the business. The team began holding, and continues to hold, daily huddles to monitor progress, projects, and deadlines and assess any changes. It was a rapid response to the unfolding crisis that allowed them

READ MORE

There’s an old aphorism that is apocryphally attributed to Abraham Lincoln, which deals with the subject of cutting down a tree. ‘Give me six hours to chop down a tree,’ the saying goes, ‘and I will spend the first four sharpening the axe.’ Various other versions of the saying exist, changing the times involved, but all with the same central thesis: use the majority of the time allotted to prepare for the task. Lincoln – or whomever the anonymous woodcutter at the root of this statement is – has oft been credited with an insightful observation about the necessity of planning,

READ MORE

By Dr. Josh Williams Leaders are ethically bound to provide a safe, secure work environment for employees. Consider these steps as we rebound into a new work reality: • Provide more rotating and split shifts with onsite employees to minimize the number of people in a given space at any one time. This may include workplace re-designs to maximize social distancing. • Clarify policies on social distancing, update requirements for cleaning/disinfecting work areas, increase housekeeping inspections, and reduce commonly shared items (work desks, writing instruments). Some organizations may even begin taking employees’ temperatures before, during, and after work until a vaccine is available.

READ MORE

By Dale Lawrence While not all businesses have emerged from the current fire-fighting mode after the first shock of the Black Swan pandemic, many companies are assessing the impacts to their business and clients. While there are also some recent signs some organizations are preparing for some sort of normal, it is really the time to prepare for another disruption. As a leader, it is more important than ever to conduct Business Recovery Planning sessions, review your strategy, make adjustments and prepare for another business interruption. Coronavirus will likely hit us again and the effort to prepare is needed. Experts have long

READ MORE

By Dale Lawrence Even during massive business disruptions, job losses and a shift in your customer’s attention, your business is still moving forward. This is not the time to stop innovating. This is not the time to give up on your customers. Many of your workers are feeling isolated and struggling to be productive and likely have far more discretionary time than ever before. It was been shown that a remote workforce starts their day earlier, can have less distractions during the workday and tends to work later than the traditional office worker. However, in a recent meeting with leaders from different

READ MORE