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Discretionary Effort

By Dr. Josh Williams & Eric Michrowski Recently, on the Safety Guru Podcast, we identified our Top 21 predictions on what to look out for in Safety in 2021. Our list is based on emerging themes in all our interactions with senior leaders. We’ve republished the high-level themes in this article and encourage you to listen to our podcast for more details. 1. Mergers and Acquisitions: As the pace of mergers and acquisitions is likely to pick up in 2021, there will be increased attention on integrating Safety Cultures and conducting Safety Culture due diligence, something that isn’t sufficiently front row center

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By Dale Lawrence In today’s environment, where operations need to keep growing capabilities, the Lean methodology will help drive efficiencies, build sustainable growth and ensure your business can scale regardless of the type of operation. The approach is the same whether you have a start-up in the growth phase and straining to scale effectively or a back-office support team that is overwhelmed with sudden volume. Going back to the fundamentals of Lean as the toolkit will help you identify the gap and provide ways to improve. During COVID, the need for Lean is even more important. Focus on the operations as a

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By Madison Hanscom, PhD Most of us know what it feels like to grind for 8 hours at work and feel drained at the end of the day. Micro-breaks are a way to keep us feeling refreshed throughout the day and avoid feeling exhausted later. There are several types of work breaks that vary in length. There are vacations, weekends, the period of time between work shifts (the evening for most people), the lunch break, and then those little breaks we take during the workday, usually in between tasks. Those small, informal breaks during the workday are what researchers call “micro-breaks”. Depending

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By Dale Lawrence Often, organizations focus on either culture or customer experience or operational excellence as independent activities without seeing that they all are interrelated. In fact, the customer doesn't really care about the company culture or the operational success but will feel the impacts from both. When it is time for the customer to reflect on their loyalty and determine if they with re-purchase, their decision will be based on the overall historical relationship and interactions. In effect, whether their needs were met with the least customer effort. The company must see the customer journey, the employee engagement and the

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By Madison Hanscom, PhD Organizations must continually change and adapt in order to sustain improvement in this dynamic world. Without change, companies risk falling behind and losing the competitive edge. Researchers are developing a picture of what leads to successful change and what factors contribute to failure, because unsuccessful change can be disruptive and expensive. For example, it is known that having a proper diagnosis before the change, forming a clear vision, mobilizing energy, removing barriers, developing knowledge and skills for the change, setting goals, and implementing feedback are all crucial components of successful transformation. Another critical component is supportive leadership. What

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By Madison Hanscom, PhD Employees want an active voice in your company, and leadership should be interested in what they have to say. The people are the culture, and it is in the best interest of leadership to know their perspective. Because it is often difficult to touch base with every employee, organizational surveys are a great way to listen more efficiently. Pulse surveys are brief, targeted feedback assessments that are administered frequently (e.g., quarterly, monthly) to gauge a variety of constructs like employee engagement, perceptions of change, or satisfaction with an initiative. To allow for speed and simplicity, pulse surveys usually

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