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Culture Change

By Madison Hanscom, Ph.D. As many businesses are considering (or have already decided) moving some employees to a permanent telework model after the COVID-19 outbreak, the question comes up often — will flex work change my culture? So, yes, the culture can change when entering a more flexible environment. Though the extent to which the culture will change depends on several factors. For example, how large is the change? If the company is moving to a 100% remote model, this will have different implications than if moving to a 50% telework model. How strong was the culture to begin with? If the

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By Madison Hanscom, PhD Introducing telework into a culture that does not support flexible work arrangements can set up a business for failure. It is important to deeply consider culture before, during, and after changes to the company that involve employees working from home. If the attitude is that telework is not going to succeed - it will not. A company’s culture is composed of the beliefs, assumptions, norms, and core values that the members hold (1). Norms and assumptions run deep, and they are all around (staying at your desk late to symbolize commitment to the boss, how long to

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By Brie DeLisi A consistent feature to most organization change efforts include employee engagement and communications, and this is even more important during work transitions. Employee engagement impacts the quality of the changes, as well as the buy in from the greater workforce, while communications reduce ambiguity, assumptions, misunderstandings and confusion. Consider the call center example used in the previous blog; first and foremost, this is typically a highly engaged and social workforce. Call center employees are regularly meeting with one another, sharing information and insights, supporting or seeking support, and celebrating wins together. These highly engaged individuals will already have the

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By Madison Hanscom, PhD The future of work is here, and it is more flexible than the past. As a result of COVID-19, many individuals are working from home. A recent estimate was that a third of Americans are completing their jobs in a remote capacity. This has major implications for those who work in teams, and this begs the question - what does it take to be a great virtual team member? Fortunately, researchers have looked into this question. In a study examining what it takes to be a virtual team player, 175 individuals with expertise in virtual teamwork and 205

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By Eric Johnson As sustainability takes the place of panic within the current pandemic, many organizations we have engaged with have asked what will things look like over the next year and beyond. As the pandemic curves flatten out and organizations get back to business, a new normal is settling in that will change the way business will be conducted across every industry. From shifting consumer demand to erosion of business due to customer lost income, the landscape for developing a new normal means developing a system for meeting presumed expectations consistently. Conduct a thorough evaluation of your products and production, with the focus on

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By Josh Williams, Ph.D.“You’ve got to learn to listen…and listen to learn.” – Joey RamoneConventional wisdom when trying to quickly diagnose safety culture is to go and ask people doing the work what is working well and what needs improvement. Front-line employees may not have access to information and pressures at the executive level. However, they do have a pulse on safety culture at the ground level. Unfortunately, many leaders at executive and front-line level roles simply don’t have the time, or make the time, to get out in the field and engage with employees. In some situations, personal schedules need

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