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Culture Change

By Eric Johnson The front-line of many organizations is often the first segment of interaction of the company to its customers. In a past post, we have discussed the importance of customer care. In this post, we discuss empowering employees to make the decisions that align with the organization while increasing their own satisfaction with their roles and ability to achieve their career objectives. To do this, a considered approach consists of the following: 1. Develop a robust human resources program with the goal of understanding employee incentives2. Create a cross-training / rotational program to expand employee skillsets3. Create clear association of expected

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By Eric Johnson Rapid Results events are fast paced change elements that when done correctly, they can reinforce your organization's commitment to change and improvement. 1. Have a clear challenge that is impactful and measurable Throughout many of the Rapid Results events we have facilitated over the years, one of the greatest challenges to a successful event centers on preventing the inadequacy of the challenge statement. Because the challenge statement guides all subsequent activities, a statement that is too vague or unachievable can cascade an event into a flurry of inefficient activities, unclear objectives, and disagreements. This ultimately results in missed opportunities and

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By Maggie Carey So you’ve uncovered the root cause of a problem in your organization, and you’re ready to plan and implement change. Improving organization performance and effectiveness can be a very exciting time period, but there are also many barriers that can be quite daunting. Whether you are planning for a simple change in a small group or implementing an enterprise-wide business transformation, keeping these five steps in mind can help you to effectively manage change. 1. Motivate change. One of the most important elements to managing change is motivating those involved in and affected by the change. The two significant ingredients

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By Margaret (Maggie) Carey Motivating change is a crucial element of change management. It is human nature to be resistant to change, especially as organizational change can often pose a threat to an employee’s job security, competencies and skills, and overall perceived worth. Two ways to motivate change are: 1) to proactively combat resistance to change and 2) to create change readiness. Proactively Combatting Resistance to Change As an organization begins a change management process, employees must go from the certainty that they currently work in, to the uncertainty and ambiguity that lies ahead. This uncertainty and ambiguity may cause anxiety and resistance

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By Julia Borges & Kelly Cave What is organizational culture? Many may know the term ‘culture’ as a word that describes the behavior, thoughts, feelings, and traditions of a group of people or society (1). However, in organizational change and development, its definition means something slightly different. Culture, in the context of organizations, refers to the shared norms, beliefs, and attitudes that exist among the employees of the organization (2). For example, Southwest Airlines is famous for their friendly and helpful customer-oriented culture. At Southwest, employees are empowered to go the extra mile to make customers happy, which in turn leads to

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By Brie DeLisi and Kelly Cave The term “downsizing” is enough to make anyone’s brain enter into a tailspin – Am I going to be fired? Will this affect me? How will this affect my job? My family? When is it going to happen? What am I going to do? There are a number of reasons a company may need to downsize. Whether it’s due to economic turmoil, change in regulations, structural overhaul, change in deliverables… whatever it may be, the bottom line is that revenue no longer aligns with the costs of doing business. In this blog, we explore the impact

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