Conall

Organizational Change

By Josh Williams, Ph.D. There are no shortcuts to safety culture improvement. However, if there was a safety culture improvement ‘hack’ it would be getting and using more employee input for safety. One of the best ways of doing this is through safety suggestions from front-line employees. This should be done both formally (e.g., peer checks, safety committees) and informally (1-1 conversations). Many of the best and most practical safety ideas come from front-line employees. Also, getting more employee input leads to better decision-making and increased front-line discretionary effort for safety. For example, at one manufacturing facility in Southwest Virginia, the safety

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By Josh Williams, Ph.D. Organizational safety communication is a key litmus test for healthy (or unhealthy) safety cultures. The best organizations have ongoing, open feedback throughout the organization. Weaker organizations have one-way traffic with communications (not getting employee input), insufficient psychological safety, and disorganized messaging. It is common for us to meet with EHS leaders who will provide pages of safety improvements over the last few months. However, when we speak with field employees, many are unable to list a single improvement they’ve seen. The hard work of making changes was made but the (seemingly) easy task of advertising them was not.

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By Eduardo Lan When it comes to assessing an organization’s safety culture, we often look at the organization’s leaders, the behaviors of workers and employees, and the rules, policies and procedures. These are all important pieces of the puzzle, but they do not paint a full picture. According to Michael D. Watkins (2013), “While there is universal agreement that (1) it [organizational culture] exists, and (2) that it plays a crucial role in shaping behavior in organizations, there is little consensus on what organizational culture actually is, never mind how it influences behavior and whether it is something leaders can change.” When working

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By Madison Hanscom, PhD As companies plan and administer major changes or interventions to improve occupational health and safety, a participatory approach can very well determine success or failure. When employees are involved in the process, their voices shape the program into something that is a better fit for the people and the culture. There is no reason a group of leaders far removed from the average worker should be creating change initiatives in isolation. This can lead to a program that is out of touch with what is needed by the people, and it can also hurt buy-in and momentum.

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By Madison Hanscom, PhD Organizations must continually change and adapt in order to sustain improvement in this dynamic world. Without change, companies risk falling behind and losing the competitive edge. Researchers are developing a picture of what leads to successful change and what factors contribute to failure, because unsuccessful change can be disruptive and expensive. For example, it is known that having a proper diagnosis before the change, forming a clear vision, mobilizing energy, removing barriers, developing knowledge and skills for the change, setting goals, and implementing feedback are all crucial components of successful transformation. Another critical component is supportive leadership. What

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By KyoungHee Choi While culture is widely recognized as an important lever to grow brands, increase productivity, improve revenue while improving safety and customer experience outcomes, many organizations still find to drive and manage something that feels intangible. In challenging times, it may seem hard to invest time and resources into something that can’t easily be measured, like “company culture”. Especially when the very survival of your company itself is at stake. However, culture is far more than an abstraction. It is critical to bringing your values to life and to driving business success. In challenging times it’s even more important

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