Conall

March 2020

By KyoungHee Choi The novel Coronavirus (COVID-19) is a daily topic of discussion and news. From its roots in Wuhan (China), it quickly spread across Asia and then took a quick foothold in Iran, South Korea and Italy. From there it started spreading rapidly across Europe and North America without recognizing borders and affecting individuals across all walks of life and cultures. Now, people are monitoring the evolving global pandemic and its impact every single day. When it first hit hard in South Korea, beyond the initial sporadic encounters, the country quickly became one of the worst-hit countries in the early stages

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By Eric Michrowski As we navigate through this Black Swan event, I keep being reminded of a book that had captured my attention in my youth. Joseph Conrad’s Typhoon presents the story of Captain MacWhirr, a practical leader of few words, and Jukes a youthful sea mate as they sail a newly built ship across the South China Sea. Soon into the voyage, the barometer begins to fall rapidly. As the vessel advances into the storm, the savage ferocity of the winds, torrential rains and tempestuous seas begin to attack the ship with incredible force, nearly destroying it. The Captain maintains course. When

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By Josh Williams, Ph.D. Executives are dealing with a myriad of challenges during this pandemic. Mass layoffs have resulted in consumer spending grinding to a halt. Retailers are scrambling to adapt to the rapidly changing consumer habits. Many big box retailers are on the brink of collapse. What steps can be taken now to connect with the public when money simply isn’t flowing? Some traditional companies like Macy’s are in desperate trouble. Others, like Nike, are taking active steps to adapt. They are expanding their training app, Nike Training Club, even as their stores are closing across the country. Their app has

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By Eric Michrowski The COVID-19 Black Swan event has provided a unique opportunity for brands to demonstrate how they live their values, particularly as it relates to Customers. Some brands have stepped up and demonstrated their customer-centricity in challenging times. Others have tried to pursue profit over Customer loyalty. If history repeats itself, these early actions will have a lasting impact on future profitability. There is no doubt that companies need to manage their finances in order to weather this storm. But those that do that while also taking care of their Customers are most likely to prosper in the future. Let me

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By Josh Williams, Ph.D.   One of the most well-known models in social psychology is Maslow’s Hierarchy of Needs. This simple classification of human needs, introduced by Abraham Maslow in 1943, outlines intrinsic human motivation (see diagram). He suggested we all have these 5 needs including:• Physiological: food, shelter, water• Safety: health, job security, safe environments• Social Belonging: friendship, relationships, family, acceptance• Self-Esteem: confidence, independence, freedom• Self-actualization: mindfulness, becoming your “best self” Maslow basically said we need to take care of our most basic needs like safety and security (bottom of the pyramid) first and then strive for higher level themes like belonging, self-esteem,

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By Dale Lawrence Obviously, many businesses are not doing well in this major crisis. Hourly news stories of massive lay-offs, enormous supply chain disruptions, poor customer confidence and hit-and-miss political leadership adds to the human health tragedy. It is easy right now to get pulled into the mud. While many of the issues are out of our hands, there is a lot we can do. Starting with your organization. Some thoughts on which company structures will likely do better in this environment: • An organizational system that is connected by informal networks performing tasks, constantly collaborating is likely going to do better than

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