Eric Johnson

Cost Reduction – Supply Chain

Cost Reduction – Supply Chain

By Eric Johnson

Supply chain is an area where substantial savings can be captured due to the many impacts on production and operations. However, some management teams tend to shy away from large scale projects, only employing them when something breaks or sometimes when it's too late. A key approach here is to be proactive, and start when the first issues appear, which will allow a longer time frame to enact change.
Read More...

Cost Analysis – Operations

Cost Analysis – Operations

By Eric Johnson

As we think through cost analysis opportunities, whether during times of crisis or during routine analysis, a key focal point is reducing extraneous costs to the business while maintaining the tools, processes, and skill sets that provide the value proposition to the customer.
Read More...

Reducing Organizational Footprints

Reducing Organizational Footprints


By Eric Johnson

The tidal wave of working from home experiences may ultimately push many organizations to permanently establish work from home capabilities even after the Covid crisis has ended. Some organizations will push for a majority of their employees to stay home fully, while others may require in office work periodically for everyone, possibly on a weekly or staggering scale, e.g. alphabetically by day or by specific business unit based on strategic need. Considering the above, organizations have a tremendous opportunity to extract expenses and improve both the balance sheet and P&L through the strategic planning of facilities.
Read More...

Cost Analysis and the Organization

Cost Analysis and the Organization

By Eric Johnson

Every organization engages in constant analysis of the business and the reduction in costs is no exception. Obviously during the pandemic everyone is making sure to account to the last penny where they can save and pull costs out of the business. Even during good times, responsible stewards are always on the hunt to see where they can create efficiencies and do more with less.

Read More...

Flex Work – 2022?

Flex Work – 2022



By Eric Johnson

Further into the future as the pandemic has waned for some time, idea of flex work as a normal aspect of business operations may become permanent as organizations grow accustomed to the cost savings and flexibility offered to workers. With several considerations, organizations can plan around the culture shift and assist employees by creating purposeful guidelines and norms for the future.

Read More...

Flex Work from a Process Perspective

Flex work from process perspective


By Eric Johnson

In a related post we discussed the implications of remote work activities from an accounting and finance perspective. But what about the actual work that needs to get done? How does an organization transition an office setup complete with all the needs for performing job duties, into a decentralized network of home or remote-based employees? What are the modifications in terms of job activities and work processes that necessitate a change from the current state?
Read More...

Flex Work from an Accounting and Finance Perspective

Flex work financial benefits


By Eric Johnson

As the pandemic further pushes the work environment into remote and off-site arrangements, we are beginning to see conversations regarding the future of work, and what remote working would encompass over the course of a longer period of time. Many organizations already have telecommuting options to reduce employees’ exposure to long commute times, approaching this type of arrangement as a perk of employment.
Read More...

Effects of COVID-19 Pandemic – Taking Costs Out of the Business

financial-manager-analyzing-charts-and-graphs

By Eric Johnson

As the COVID-19 pandemic begins to clearly affect the economy, organizations negatively affected by the stay-at-home mandate are looking to reduce organizational costs as much as possible in order to stabilize cash outlays until an economic bottom occurs and an upswing begins. Below are some suggestions to accomplish this considering time is of the essence.
Read More...

COVID-19 in the Construction Industry – Managing Distancing from a Work Perspective

large-construction-site-cranes-and-scaffolding


By Eric Johnson

As calls for distancing continue to increase in both social environments and working environments, social behaviors can adapt relatively quickly to increasing distance, but work environments can pose challenges. The cases of the latter can involve situations that require the presence of employees in a mandatory way and/or in a teamwork environment. In the case of construction, we look at several types of organizations in the construction industry and how the COVID-19 recommended social distancing will affect both the organization and the business.
Read More...

Supply Chain Risk – Solving and Overcoming Unexpected Gaps

supply-chain


By Eric Johnson

In the current COVID-19 crisis, disruptions to the supply chain have become tremendously apparent, as the entire economy shuts down to contain the spread of the virus and flatten the curve. As we move toward a prolonged shutdown, many organizations are looking to do two things: minimize the damage that the supply chain disruption brings and then to position the organization to ramp up quickly if the recovery occurs at a rapid pace amid sharply recovering demand.
Read More...

COVID-19 Impacts to the Construction Industry

Coronavirus-Impact-on-construction



By Eric Johnson

As the impact of the COVID-19 virus on the economy grows more and more severe, an increasing number of industries have become well aware of the sharp impact the virus will have on their operations and end customers. In particular, the construction industry is poised to experience a downturn that we believe will occur immediately and be recognized in earnings between Q2 - Q4. Of course, this all depends on the severity of the virus. Any mutations or reemergence at successive points in the future will create additional uncertainty. Read More...

COVID-19 Impacts to the Construction Industry

When Good Processes Go Bad

good_and_bad_processes


By Eric Johnson

We always talk about processes as going from bad to great, based on deliberate projects and other interventions that recognize issues as they arrive; and when identified, how management reacts to the discovery and its attempts to resolve the problems. Read More...

Key Elements in Stakeholder Management

stakeholder-management

By Eric Johnson

Stakeholder management is formally defined as the “the systematic identification, analysis, planning and implementation of actions designed to engage with stakeholders.” Thus a “stakeholder” is “[any] individual or group with an interest in the project, program, or portfolio because they are involved in the work or affected by the outcomes.”1
Read More...

The Front-line connection – leveraging the front-line in execution excellence

search-for-service


By Eric Johnson

The front-line of many organizations is often the first segment of interaction of the company to its customers. In a past post, we have discussed the importance of customer care. In this post, we discuss empowering employees to make the decisions that align with the organization while increasing their own satisfaction with their roles and ability to achieve their career objectives. Read More...

Recessions and Safety


recession and safety



By Eric Johnson

One of the biggest challenges to developing a robust safety culture we find is built around the value of safety. Unless you are Apple, corporate resources are often quite limited and have competing interests tugging at them, all while trying to demonstrate the best return on equity. Those projects/processes/activities that are best quantifiable are often the first to receive the benefit of resources. Read More...

The Value of Mentoring in Safety

safety mentorship



By Eric Johnson

When our organization engages clients, one of the first steps we perform in our assessments centers around establishing a baseline regarding the safety culture climate within the organization at all levels. These questions center around elements such as “What is the overall view of safety within the organization?”; “How do employees react to injuries – both to themselves and to others?”; “How does safety messaging impact employees”. The answers to these questions often depend on both the current safety climate but also historical data. Within the conversational aspect of our assessments, we often come across a common theme that can enhance and support a growing safety culture – the component of mentoring within safety. Read More...

Safety at the Front-Line

safety


By Eric Johnson

“Why can’t my employees just work safer?” is a question we hear again and again when interacting with senior-level and mid-level leadership. “Management simply doesn’t know what we are dealing with” rebuts front-line employees. And indeed, both are partially correct. It’s this middle ground where an established safety culture can take root.

Safety focus is not independent of other aspects of the organization, but can enhance or detract the work experience depending on the engagement of the front-line – an engagement that can be supported by management Read More...

Operations and Non-Serious Injuries

danger-high-voltage-warning-sign-with-black-and-yellow-hazard-stripes


By Eric Johnson

One of the biggest elements of a good safety program is the ability of employees to feel free to both own their safety to protect themselves from hazards and to then report safety incidents, close calls, as they happen within the workplace. Within groups that exhibit private compliance and higher maturities, the workforce feels comfortable and duty-oriented to enforce safety. But as we all know, safety is a journey, not a destination, and elements of a safety culture can quickly erode if not deliberately maintained. Read More...

Strategy and Planning – How to Do It Right the First Time

business-strategy-process


By Eric Johnson

Strategy and Planning are the core activities in any organization that provide guidance and link the “whys” to the “hows” that define utilization of resources in producing high quality outputs. These are also core events in the business cycle that should be driven by data behind both external and internal forces to best approach the most advantageous deployment of resources toward customer satisfaction. Read More...

Tapping the Startup Roots of Your Big Organization

Trees with sunshine through in the fall

By Eric Johnson

Many organizations become saddled with bureaucracy over time, which is a natural evolution of complexity and the incorporation of controls to manage risks within the business. However, many businesses started from much smaller entities, where communication was easier and productivity achieved with far fewer people and assets. Often, it is heard that large businesses want to “tap into their startup roots” which is often code for fast execution, swift decision-making, and quick recovery from errors or issues. While it is absolutely possible to re-introduce the “start-up” culture into your business, it involves a mindset shift from one of top-down regulation to one that empowers employees to make decisions and execute on behalf of the customer.

Read More...

Rapid Results: A tool for solving issues and motivating employees

process optimization

By Eric Johnson (EJ)

Rapid Results events are fast paced change elements that when done correctly, they can reinforce your organization's commitment to change and improvement. Read More...

Why Your Process Improvement Projects Fail – And What You Can Do To Help Them Succeed

Why They Fail

By Eric Johnson

When embarking on a process improvement journey, it is critical to first know the details of the root causes, your resources skills and constraints, and most importantly your culture's ability to thrive under the new changes. Read More...

Data – Are You Using It to Best Your Competitors?

Data Are You Using copy

By Eric Johnson

Data is only useful when it is used to change behaviors, processes and/or activities.
Read More...

The Disconnect Between You and Your Customers is Customer Care

The Disconnect

By Eric Johnson

The customer care agent is the lifeline between the organization and people it serves, and should be viewed as such Read More...

The Propulo Approach


customer_journey_mapping
By Eric Johnson

In the pursuit of an ever-elusive profit margin, organizational complexity tends to increase relative to the outputs of the business. Customers are demanding increased features of products and services yet competition places downward pressure on pricing. At this point, operational processes become a strategic advantage: how can you deliver your products and services at the level your customers want but at the ease and cost structure your company needs? Read More...