Dale Lawrence

Rapidly Evaluate Your Customer Experience During the Massive Business Disruption

rapid assessment of your business


By Dale Lawrence

Many organizations have been forced to increase their logistics to keep up with the sudden increase to online customer orders. Self-isolation during COVID-19 has caused significant problems for the economy. Businesses were not ready.

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Building Supply Chain Resilience Helps to Mitigate Global Impacts from Pandemics

Trade-Impact-from-Coronavirus

By Dale Lawrence

Every company is impacted in some way by Coronavirus and in many organizations, their supply chain experienced great challenges. After decades of supply chain integration, the wave of countries going into quarantine illustrated how interconnected we all have become. In only a few weeks, organizations around the world quickly felt the impacts from shortages of spare parts, natural resource shipments, disrupted human capital, shifting human behavior and buying patterns, gaps in information and technology, customer orders in progress and outstanding payments.
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Preparing Your Business for Another Business Interruption

business-strategy


By Dale Lawrence

While not all businesses have emerged from the current fire-fighting mode after the first shock of the Black Swan pandemic, many companies are assessing the impacts to their business and clients. While there are also some recent signs some organizations are preparing for some sort of normal, it is really the time to prepare for another disruption. As a leader, it is more important than ever to conduct Business Recovery Planning sessions, review your strategy, make adjustments and prepare for another business interruption. Coronavirus will likely hit us again and the effort to prepare is needed.
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Design Thinking with a Remote Workforce: How to Drive Process and Customer Experience Improvements During Coronavirus

tablet-of-online-workshop


By Dale Lawrence

Even during massive business disruptions, job losses and a shift in your customer’s attention, your business is still moving forward. This is not the time to stop innovating. This is not the time to give up on your customers. Many of your workers are feeling isolated and struggling to be productive and likely have far more discretionary time than ever before. It was been shown that a remote workforce starts their day earlier, can have less distractions during the workday and tends to work later than the traditional office worker.
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Adjusting Your Company to Adapt to the Post-Coronavirus Business Environment (The New Normal)

four-business-people-in-boardroom-applauding-for-success


By Dale Lawrence

Obviously, many businesses are not doing well in this major crisis. Hourly news stories of massive lay-offs, enormous supply chain disruptions, poor customer confidence and hit-and-miss political leadership adds to the human health tragedy. It is easy right now to get pulled into the mud. While many of the issues are out of our hands, there is a lot we can do. Starting with your organization. Read More...

Leading Your Business Through COVID-19: Shifted Your Teams to Remote Work, But Now What?

working-from-home-on-computer-writing-notes


By Dale Lawrence

While we all are experiencing a number of fast-moving business problems, most companies have shifted work to remote locations with little preparation. Like running out of the office at the sign of a fire, many employees didn’t take more than the basics. Hopefully the basics included a laptop and mobile device, but this may not be the case everywhere. If your company hasn’t fully assessed the business requirements for transitioning every role to remote work, you likely have gaps. Some gaps are likely hidden and serious.

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Blog Series: Before the Transformation, Enough or Too Much Information?

performance

By Dale Lawrence

The traditional model for transformation projects is to plan, build the business case, go through financial gates, estimate benefits, project plan, go through more approvals, stakeholder analysis, more approvals, assemble the team, launch project, seek more funding, start strong but then things start happening. Delays, impacts to areas of the business that were not expected, funding issues, more delays, resistance is building, watch out! Many major projects start with different project team members than they end with because the project takes too long. The perception is the business world moves fast but your business moves too slow. In reality most businesses are exactly the same.
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With Business Problems, Time is Not Your Friend

time and money

By Dale Lawrence


In most process improvement projects, when analyzing the business problem in advance of determining a solution, you typically look at a variety of data. Many Lean Six Sigma (and other methodologies) projects start out with a data collection plan and gather such things as number of defects, number of people, time duration, pass/ fail rates, length/ weight/ temperature, customer survey results etc. While each of these can lead to valuable insights to root causes and possible solutions, most projects miss a key metric… the duration for the actual project. This includes technology builds, large process transformation and relatively small LSS projects. Read More...

Driving Process Excellence in 2017

Driving Process Excellence in 2017

By Dale Lawrence

Thinking about building internal continuous improvement capabilities? Before you jump in, we can help. We have designed and trained employees for internal process teams. We can help you make your capabilities better and the employees more productive.

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