Walk the Talk During a Time of Crisis: An Application of Propulo’s Safe Production Leadership Model

leadership-competencies

By Madison Hanscom

It is the responsibility of leaders to demonstrate how to act during times of uncertainty. At its core, walking the talk involves leaders acting in ways that align with their stated values and the stated values of the company. When a leader practices what they preach, this builds trust among followers, which is the belief that leaders will act in their best interest. This in turn helps create improved safety culture, morale, and safety outcomes. Although employees always look to leaders as role models, this is particularly important during times of crisis. During difficult moments like the one we are currently in with the COVID-19 pandemic, there are several things you can do to “walk the talk”:
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Drive Thinking & Speaking During a Time of Crisis: An Application of Propulo’s Safe Production Leadership Model

leadership-competencies

By Madison Hanscom

Great leaders do not act like they are the smartest person in the room. They know the value of a team effort, and they value insight from everyone. Regardless of where employees fall in the hierarchy, it is important to get everyone thinking and speaking. This is particularly important during a time of uncertainty or crisis, when workplaces are constantly adapting to the changing environment. People will remember how leaders respond during a time of turbulence, and this includes whether employees feel safe to speak up without negative consequences. This is required if the goal is to have a safe and resilient workplace. There are several things you can do to drive thinking and speaking…
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Moving to the Growth Zone During COVID-19


Growth Zone

By Josh Williams, Ph.D.

The following model was forwarded to me by a colleague and it’s an excellent way to visualize our collective responses during COVID-19. The diagram is divided into different zones which represent our response to this terrible pandemic. This includes the fear zone, learning zone, and growth zone with the objective moving towards to the growth zone as best we can. Doing so helps ourselves and others during this time of crisis.
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Harmonize your team just like an Orchestra

orchestra


By Kyounghee Choi

Have you ever imagined that an Orchestra is just like an Organization? Orchestras are a great place to explore lessons in leadership. Read More...

Brand Empathy - Why it’s Important for a Positive Customer Experience

lost-key-in-maze-shows-customer-solution


By Leah Ladipoh

Brands need to constantly adapt to ever changing demands of customers as information and goods move at an increasingly rapid rate. The customer experience strategy is critical for all modern brands and businesses as the global digital revolution continues. Brands of all sizes need to review this strategy obsessively to ensure that brand messaging, customer service skills and communication strategy are aligned throughout all levels of the organization.
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How to Put Empathy First: 4 Tips to Improve the Customer Experience

give-or-take-directions-on-a-signpost

By Leah Ladipoh

Why is empathy important to the customer experience? The answer is simple - but brands will find the journey difficult to navigate. Empathy diffuses frustration, creates brand loyalty and creates a positive feeling of both customer and brand representatives.
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RIP Paul O’Neill: Safety Champion

Paul O’Neill

By Josh Williams, Ph.D.

The world lost a great safety champion last week in former Treasury Secretary and Alcoa Chairman and CEO Paul O’Neill. O’Neill was a fierce advocate of employee safety and took big risks (and won!) going “all in” on injury prevention. He took the bold step of saying there were no budget constraints for safety at Alcoa, even if that meant lost revenue and an unhappy Board of Directors.
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COVID-19: Rapidly innovate & create opportunities

Rapidly-innovate-create-opportunities


By KyoungHee Choi

Let’s face it. Most entrepreneurs are struggling amid this COVID-19 pandemic shutdown. The longer it continues, the more business will be crippled by the crisis and might not be able to recover. We are facing an unprecedented storm. Everyone is faced with incredible uncertainty.

While businesses are rapidly adjusting their business plans, and working to quickly adapt to a new reality, it becomes critically important to focus on defensive moves that will maintain cash flow and long-term relationships with clients.
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Building Supply Chain Resilience Helps to Mitigate Global Impacts from Pandemics

Trade-Impact-from-Coronavirus

By Dale Lawrence

Every company is impacted in some way by Coronavirus and in many organizations, their supply chain experienced great challenges. After decades of supply chain integration, the wave of countries going into quarantine illustrated how interconnected we all have become. In only a few weeks, organizations around the world quickly felt the impacts from shortages of spare parts, natural resource shipments, disrupted human capital, shifting human behavior and buying patterns, gaps in information and technology, customer orders in progress and outstanding payments.
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Preparing Your Business for Another Business Interruption

business-strategy


By Dale Lawrence

While not all businesses have emerged from the current fire-fighting mode after the first shock of the Black Swan pandemic, many companies are assessing the impacts to their business and clients. While there are also some recent signs some organizations are preparing for some sort of normal, it is really the time to prepare for another disruption. As a leader, it is more important than ever to conduct Business Recovery Planning sessions, review your strategy, make adjustments and prepare for another business interruption. Coronavirus will likely hit us again and the effort to prepare is needed.
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Effects of COVID-19 Pandemic – Taking Costs Out of the Business

financial-manager-analyzing-charts-and-graphs

By Eric Johnson

As the COVID-19 pandemic begins to clearly affect the economy, organizations negatively affected by the stay-at-home mandate are looking to reduce organizational costs as much as possible in order to stabilize cash outlays until an economic bottom occurs and an upswing begins. Below are some suggestions to accomplish this considering time is of the essence.
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Gearing Up for the New Normal: Leadership Preparation Post COVID-19

crisis-management

By Dr. Josh Williams

Leaders are desperately working to address financial, health, and remote working challenges associated with COVID-19. Managing the immediate crisis is imperative to keep operations running. However, leaders also need to start thinking about next steps when social distancing restrictions ease. Until a vaccine is developed, getting back to “normal” will be a gradual, staged process unlike turning on a light switch. Leaders need to hit the ground running with new plans and protocols to manage various waves of returning to normalcy. This includes safely managing employees and working with clients.
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Checking in with your employees: Mitigating burnout during a pandemic

mindfulness


By Madison Hanscom

For many who are still employed, difficult times will bring exhaustion. We are in a time when routines are being completely uprooted. Many individuals are essential workers, which means they are putting themselves and their families at risk by supporting our communities. These workers often are experiencing new responsibilities, changes in work hours, new stressors and sometimes compassion fatigue. Other individuals are now forced to work from home while juggling new responsibilities, caring for children during work hours, and suffering from guilt or tension if there is a dip in productivity. Read More...

How a Strong Safety Climate Makes a Difference During a Pandemic

crisis_management


By Madison Hanscom

Safety climate is a shared perception that employees have regarding the relative importance of safe conduct in their workplace. This includes the procedures, policies, routines, and behaviors that get rewarded or the behaviors that are expected (1). It is widely understood there are a great deal of benefits associated with having a strong safety climate. A strong safety climate is associated with higher morale, less accidents, stronger safety motivation, more safety behaviors from employees, and so on (2,3). A less visible (yet still important) benefit of having a strong safety climate is the potential to protect workers and the general public from a viral outbreak. Read More...

What can we learn from COVID response abroad?


World flags

By Brie DeLisi and Propulo team

While countries like China, Italy, and now the US are struggling to contain COVID-19 – there are other countries that immediately sprang into action to avoid transmission of the virus and economic disaster.
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My people have been trained, why is it not making a difference? Part 3

training


By Martin Royal

In Part 1 of this blog series on training transfer, I introduced various strategies that trainees can adopt to help themselves apply what they learned in training to their work. In Part 2, I presented ideas that leaders can implement to improve the transfer of learning back into the workplace. In Part 3, we will explore the Structural dimensions of our Safe Production Model and how they apply to training transfer strategies. These structural dimensions are the physical or organizational elements of your workplace that encourage this work. The structural dimensions of your organization may include actual training transfer practices, equipment and tools that encourage the application of training plans to implement the training strategy, etc.

In this blog post, I’ll share a few learning transfer practices that I have found to be highly effective.
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Five proverb-inspired leadership lessons to navigate through COVID-19

Proverb

By Kyounghee Choi

As you navigate through these uncertain times, there are no perfect guides or advisors given the unexpected and uncharted crisis. Successful leaders will need to continuously explore opportunities, try them and fast fail to maximize rapid learning cycles. As leaders digest massive amounts of information through various media sources to set the course for tomorrow, there is one critical challenge. As Art Buchwald, an American columnist once said, “Television has a real problem. They have no page two.” Leaders always think about page two, that is, what happens next and how to connect the dots to find your path forward. In this blog, I want to share some perspectives through the use of proverbs.
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Making difficult decisions about safety during COVID-19

worker-in-production-facility


By Brie DeLisi

Many companies are finding themselves making unexpected difficult decisions around their state of business and employee safety. Do I continue operations and potentially expose my employees to COVID-19? Do I shut down operations and risk going out of business? What other options do I have?

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Design Thinking with a Remote Workforce: How to Drive Process and Customer Experience Improvements During Coronavirus

tablet-of-online-workshop


By Dale Lawrence

Even during massive business disruptions, job losses and a shift in your customer’s attention, your business is still moving forward. This is not the time to stop innovating. This is not the time to give up on your customers. Many of your workers are feeling isolated and struggling to be productive and likely have far more discretionary time than ever before. It was been shown that a remote workforce starts their day earlier, can have less distractions during the workday and tends to work later than the traditional office worker.
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COVID-19 in the Construction Industry – Managing Distancing from a Work Perspective

large-construction-site-cranes-and-scaffolding


By Eric Johnson

As calls for distancing continue to increase in both social environments and working environments, social behaviors can adapt relatively quickly to increasing distance, but work environments can pose challenges. The cases of the latter can involve situations that require the presence of employees in a mandatory way and/or in a teamwork environment. In the case of construction, we look at several types of organizations in the construction industry and how the COVID-19 recommended social distancing will affect both the organization and the business.
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Supporting Your Community During COVID-19

support-your-community


By Josh Williams, Ph.D.

Constantly refreshing CNN.com and other outlets for the latest updates on COVID-19 can create enormous distress as the number of people infected and killed by this terrible outbreak steadily climbs. More coverage is now also focusing on the massive number of small business owners and employees that are losing their jobs and income streams due to the pandemic. Small business is the backbone of our communities and it’s in real trouble.
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Staying Mindful During a Pandemic

mindful-in-the-workplace-business-person


By Madison Hanscom & Kelly Cave

We are living in a turbulent time. Unfortunately, when life becomes hectic, we may unintentionally place our mental health on the backburner. During the current COVID-19 pandemic, many individuals are feeling extreme financial strain and are trying to juggle increasing priorities. Many people who typically work in professional spaces are now working from home with spouses and/or children and are trying to establish new routines. Amidst the painful anticipation of this unfolding situation, and the current stress we are experiencing, it is important to keep mental health in the forefront.
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Why Sleep is Particularly Important During a Pandemic

man-lying-in-bed-sleeping



By Kelly Cave & Madison Hanscom

The current coronavirus (COVID-19) pandemic has resulted in increased responsibilities for many people. Citizens are learning how to adjust to a new way of life. This might include learning how to work from home, wearing multiple hats while balancing childcare and work, or the stress of supporting older loved ones. When things get busy, we tend to cut back on sleep. Oftentimes we do this so it feels like we have more hours in the day, and your employees are no exception.
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